Clarissa E. Reyna, Mba Email & Phone Number

Long Beach, CA, US

Cedar Rapids, Iowa, US

I have successfully led the marketing initiatives and built a portfolio of over 25 small to medium local businesses (industries varying from real estate, interior design, consulting, finance and insurance) by combining operational improvement, marketing strategy, and digital account management. My role involves developing customized frameworks to.

• Led a dynamic 19-agent team in devising customized marketing strategies and plans, aligning efforts with company objectives to drive success.
• Leveraged advanced design acumen to craft compelling print and digital materials, amplifying the company's brand narrative and enhancing audience engagement.
• Directed end-to-end omni-channel marketing campaigns, overseeing concept creation, implementation, and design direction, while also spearheading copywriting initiatives.
• Orchestrated seamless project execution, managing diverse elements such as photography, copywriting, and content development to maintain brand integrity and elevate quality standards.
• Managed and optimized the CRM system, ensuring meticulous data management and generating insightful reports crucial for strategic decision-making.
• Elevated online presence by analyzing Google Analytics data to refine the Google Business Profile, augmenting brand visibility and driving awareness.

• Orchestrated the successful launch of a flagship restaurant in West Hollywood, driving strategic marketing initiatives from inception to execution.
• Oversaw comprehensive aspects of the new restaurant's establishment, including staffing, inventory management, quality control, regulatory compliance, and promotional activities.
• Streamlined operational procedures, implementing innovative strategies resulting in notable efficiency enhancements.
• Mentored, trained, and supervised a team of 3 personnel, fostering their professional growth and ensuring alignment with organizational objectives.
• Pioneered the conceptualization and rollout of captivating content across various digital platforms, including email campaigns, social media channels, and website, amplifying brand visibility and engagement.
• Engineered targeted marketing campaigns, resulting in a substantial surge in user interaction and a noteworthy increase in newsletter subscriptions.

• Directed comprehensive operational, sales, and business activities, ensuring seamless operations.
• Customized and executed innovative marketing strategies for 10 companies across diverse sectors to spur growth.
• Managed brand development and account relationships, shaping robust marketing strategies.
• Developed and implemented automated email campaigns for 3 accounts, boosting engagement and retention.
• Strategically curated and oversaw varied social media content for 5 accounts across multiple industries.
• Led the overhaul of 5 account websites, integrating SEO tactics to amplify online traffic.

Torrance, California, US

• Worked closely with the Director of Operations to develop and oversee human resources initiatives.
• Implemented workflow enhancements to improve team communication and operational efficiency.
• Fostered ongoing collaboration with departmental leaders to monitor and enhance team productivity.

Los Angeles, CA, US

• Collaborated with the Executive Director to develop targeted marketing strategies.
• Implemented efficient regional processes to drive operational effectiveness.
• Monitored KPIs for account managers and local competitors to optimize performance.
• Provided exceptional customer service, resolving issues and nurturing client relationships.
• Cultivated partnerships with key referral sources, securing exclusive contracts.
• Recruited, trained, and developed 8 to 10 account managers across California.

Los Angeles, CA, US

• Oversaw 30-40 accounts spanning Southern and Northern California regions.
• Managed inside sales, maintaining a 95% close rate on 3-5 daily inquiries.
• Supervised a team of over 800 caregiver employees.
• Contributed to opening and expanding new territories in Northern California.
• Provided outstanding customer service, leading problem-solving initiatives to resolve client challenges.
• Established teams and processes that drove significant revenue growth per account ($1.2 to $1.8 million).

Gurnee, IL, US

• Oversaw a portfolio of 20 to 25 client accounts in Marin County and San Francisco.
• Exhibited exceptional client relationship management, effectively resolving escalations.
• Coordinated client schedules and devised personalized care plans for each individual.

Oakland, California, US

Master'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Science (Bs), Public Health