Security Analytics Supervisor
Current• Oversee and delegate tasks to team members.• Onboard, train, and mentor newly-hired employees with a focus on career development and operational efficiency.• Field and handle all front-end phone calls in a timely and professional manner.• Communicate effectively and clearly via email, responding to any client inquiries or internal communications.• Operate and monitor live feed cameras and motion-capture software.• Proactively prevent unauthorized individuals from trespassing on assigned properties.• Author detailed reports regarding events, distributing to clients for their knowledge and safety.• Interface with various internal departments regarding any relevant issues or incidents.• Maintain security and cleanliness of the security office, making sure that all files are current and accurate.• Handle any escalated issues or inquiries from the security team in a prompt and efficient manner.• Participate in routine meetings with clients, management, and stakeholders to keep clear paths of communication.• Conduct regular performance evaluations, identifying and recommending areas of improvement.• Research and analyze industry trends, technological developments, competition, and best practices to keep the team relevant and cutting-edge.• Anticipate and mitigate any operational risks or obstacles to promote client satisfaction.
