Passion outside of professional work - design and fabricate custom-steel bicycle frames, forks, and stems.

• Program managed a multi-million-dollar initiative to redefine and modernize product taxonomy, customer experience, and website infrastructure.• Redefined the structure and methodology for website analytics team to become a trusted provider for analytics incite to the business.• Held a leadership role with Software Product Marketing and R&D teams to build the foundational infrastructure that integrates software products and website.

• Managed multiple large scale eCommerce initiatives• Developed a complex product bundling web interface solution which integrated directly into Oracle ERP system, which produced $10 million in revenue during the first year in production.• Created the project management/scrum training course and successfully trained over 75 Business Analysts.

• Successfully managed all web integrations during a large CRM/ERP/Database upgrade.• Converted off-line print documentation repository to searchable on-line web solution.

• Responsible for the analysis, operations, and delivery of NI’s on-line product configurators that handled over half of National Instruments business.

• Managed three large-scale GM projects (2,000 hour plus): -Saturn Certified Used Vehicle Program -GM Canada Certified Used Vehicle Program -Saab Certified Used Vehicle Program• Assisted in contract development and negotiations for the GM Certified Used Vehicle (GMCUV) Business Process Outsourcing Contract.

• Utilized the SDLC methodology for numerous large-scale GM project deployments including Hummer Certified User Program, integration with third party vendors, database and reports reconciliation, dealer realignment and other GM change controls ranging from $10,000 to $500,000.• Responsible for business analysis, estimation, deliverables definition, resource allocation, and adhering to project plans and budget from inception through delivery.• Served as a technical and functional resource on the GMCUV Application, DMi legacy applications, and project management processes from project estimation through conception to deployment.• Managed all product implementations and change controls.• Prepared client status reports, identified and mitigated risks and issues.

• Worked directly with clients, development team, and project management to identify, define, and improve current products and applications through requirement management. • Responsible for external and internal software functional specification documents including multiple GM, Jaguar Land-Rover, and Carfax projects.• Served as a technical resource and subject matter expert for Client Services Team on Data Management System (DMS) extraction, internal data processing methods, database structures, client products and applications.• Facilitated training to customers and internal staff on project releases and change control deployment.

• Acted as the primary point of contact and resolution for projects including GM Dealer’s Choice, GM Phase II, GM Customer Contact System, Sonic, Netlab, Drive Chicago, Adesa Auctions, Rastar-Lexus Digital Marketing, Infiniti and Nissan.• Managed client change controls, as well as validated client monthly billing.• Directed eight support team staff members on daily account operations. Managed the team’s adherence to the customer service agreement, identified training needs, and performed quality reviews. • Prepared weekly account status reports for clients and DMi management.

• Supported numerous daily projects including MarketDrive, Aon, Toyota, and Sonic. • Directly supported two technically intensive research projects for EDS and Sonic, which required the research, location, and extraction of all data types (Inventory, Sales, Service, Parts, Employee, and Accounting) for conversion into new vendor DMS system.• Trained new associates and recommended improvements to existing processes.

• Supported daily external inventory, image processing, and lead management applications.• Responsibilities included the troubleshooting of failed dial and load processes, processing new work orders, dealer re-enrollments, and maintaining accurate records of all contact with the dealerships, clients, and outside vendors.• Wrote Kermit modem dial scripts to extract data.

• Created and managed $1.5 million inventory database.• Independently designed specific coding system in compatible with UPC product recognition and serialized bike database.

• Responsible for the supplemental reading material in the course.• Created lesson plans, lectured on the reading assignments, proctored exams, and graded writing assignments.

• Cleaned, photographed, and computer imaged archeological remains and artifacts.• Coordinated ten work-study students in artifact processing.• Archived materials to a database from archeological sites including: Mammoth Park (Oregon); Cramer (Montana); Seven Neanderthal Cave art sites (France).