Clark Moss, Pmp Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

• Consistently met requirements in organizing, planning, and executing an average of 120 events annually welcoming over 500,000 people in attendance and over 200,000 vehicles parked.
• Led, trained, and managed the 32 person Ticketing and Parking Guest Services Department. Both departments are often the first point of contact for our customers with the facility; responsible for setting a great first.
• Collaborated with clients to get their events built and on-sale efficiently. Managed ticketing for each event from onsale to event settlement.
• Collaborated with Sales and Event Managers to maximize the number of possible events per year. Analyzing our parking lot and building capacities to ensure maximum facility usage without impacting the experience of our.
• Responsible for planning, coordinating, and implementing off site parking and shuttle services for various large events throughout the year. Managed contracted staff including parking cashiers, traffic directors and.
• Implemented full computerized ticketing - replacing the buildings original roll ticket system, establishing best practices for complete guest experience from advance sales to gate entry.

Spokane, Washington, United States

• Directly managed the Spokane Public Facilities District Box Office staff of 28, working directly with SPFD departmental staff and Board Members. Consistently met requirements in organizing, planning, and executing an.
• Facilitated event ticket sales and distribution in Oregon, Washington, Idaho, California, and Nevada. Contracted ticketing services with new clients. Collaborated with clients to manage ticketing services for multiple.
• Implementation Manager for client software conversions - interfaced with key stakeholders in marketing, accounting, fund development, and IT; utilized strategic planning to ensure all timelines were met from equipment.

Portland, Oregon, United States

• Recruited, supervised, and evaluated a Call Center staff of 12 employees.
• Designed a new technical support manual in Microsoft Access and trained call center staff on how to use it, reducing average daily ticket outlet down time from 1.5 hours to 8 minutes.
• Project Manager for the installation of 153 new ticket outlets in Oregon, Washington and Colorado; coordinated IT infrastructure and point-of-sale system installation and led initial staff training.
• Assisted with the Portland and Denver Regional Office ticketing software conversions, including hardware installation, training material creation, and internal/external staff training.