Dan Clarke Email & Phone Number

London, GB

Harlow, England, United Kingdom

• Built a new team responsible for maintaining ETL processes, data platform availability, data governance, and standardizing toolsets. Spearheaded the revitalization of existing processes and pinpointed opportunities for.
• Collaboratively devise a strategic gameplan for the new team, focusing on three pillars: Data Management Enhancement, Service Management Fundamentals, and Identity and Access Management.
• Managed service management practices (ITIL), overseeing incidents, problems, changes, and capacity management from Ingest to BI Tooling, resulting in proactive alerting for platform issues, reducing MTTR on BI Tools.
• Act as Data Product Owner in DAZN platform innovation projects. Working with Product Teams, Engineering Teams, and 3rd parties to understand how internal and/or 3rd party data can best meet business objectives and work.
• Created a standard service transition process for our data services, focusing on service monitoring, user access, ITIL processes, support models and supplier governance.
• Conducted reviews of all internal SLOs & SLAs in ETL processes, monitoring performance and hosting regular, internal, cross-functional service reviews to discuss performance trends and costs.

London, England, United Kingdom

• Established a new function aimed at strengthening ties with tier one suppliers. The primary focus on fostering collaboration, driving value and innovation, and maintaining high supplier performance standards to.
• Own the relationship for 12 tier 1 suppliers, working with teams across technology to engage suppliers in helping solve problems, meet challenges, leverage additional value from contracted 3rd party services and.
• Translating contracts to distil the key operational commitments & obligations to increase the businesses commercial awareness during contract lifespan and mitigate impact of any issues that arise.
• Creation of a suite of reporting, covering aspects of supplier performance for top 50 suppliers, including SLAs, budget vs spend, contract management and satisfaction surveys, for senior management consumption and to.
• Created $2m budget for development agency contract (NESS), tracking the changes as the requirements changed over time and escalating when mitigation required.
• Developed Supplier Strategy Framework to bring synergy between management, service owners and SRM team on 3rd party objectives & value creation.

London, United Kingdom

• Responsible for managing the implementation of third-party technology services to ensure they are secure, resilient and achieve a return on investment within a cloud native Agile environment.
• Establish a comprehensive service portfolio to provide clarity and visibility to senior management, enabling strategic alignment across technology teams and helping to identify cost optimisation.
• Oversee onboarding and renewal of technical services, identifying both technical & non-technical requirements for services, supporting contractual negotiations and creation of SLAs & KPIs.
• Own Microsoft and MS reseller relationship, driving key initiatives aligned with business goals i.e. improved end-point security, BI Tooling. Carried out £1.4m Microsoft true up, identifying £50k savings and providing.
• Project leader of global Windows 10 migration project, working with key stakeholders across business to ensure full testing program successfully completed, and to ensure desktop support met migration schedule.
• Conducted New Joiners Process Review resulting in creation of process to map hardware allocation to job role and not to new hire reducing business complaints around speed of onboarding.

London, United Kingdom

• Responsible for managing the implementation of third-party technology services to ensure they are secure, resilient and achieve a return on investment within a cloud native Agile environment.
• Establish a comprehensive service portfolio to provide clarity and visibility to senior management, enabling strategic alignment across technology teams and helping to identify cost optimisation.
• Oversee onboarding and renewal of technical services, identifying both technical & non-technical requirements for services, supporting contractual negotiations and creation of SLAs & KPIs.
• Own Microsoft and MS reseller relationship, driving key initiatives aligned with business goals i.e. improved end-point security, BI Tooling. Carried out £1.4m Microsoft true up, identifying £50k savings and providing.
• Project leader of global Windows 10 migration project, working with key stakeholders across business to ensure full testing program successfully completed, and to ensure desktop support met migration schedule.
• Conducted New Joiners Process Review resulting in creation of process to map hardware allocation to job role and not to new hire reducing business complaints around speed of onboarding.

London, England, United Kingdom

• Managing a team of eight 2nd Line IT Support Engineers covering 12 client offices in UK (WPP).
• Act as a main point of contact for client stakeholders relating to IT requests & complaints.
• Managing resource to cover BAU, Project work, & P1 & P2 Incidents across 12 sites.
• Carried out a service improvement plan with Ogilvy device team to solve ongoing issues with effective device provisioning, clearing backlog of requests and better hardware management.
• Prepare multiple sites for transition to new Metro support model.