Harry Clark Email & Phone Number

Southampton, England, United Kingdom

I'm delighted to have started work with Ordnance Survey as Senior Programme Manager on the Public Sector Geospatial Agreement (PSGA) to enable easy access for the Public Sector and Enterprises to the wealth of Geospatial location data

Programme Management & Strategy for creating a $1bn endowment fund, to help fund United Nations Habitat's mission to deliver sustainable cities and communities in the world's Least Developed Countries & Small Island States

Newbury, United Kingdom

Slashed costs and delivered improved multinational customer satisfaction and revenue by leading global programmes. Key contributions:Headed Novus tool Agile SAFe development programme, to digitally track €460M of new business revenue from multinational customers and to alert account managers to sell resigns worth €800M/year in time to mitigate loss;Recognised for collaboratively delivering excellent results, receiving the Vodafone Global Shine Award in 2019, comprising a 5-day Montenegro holiday with 50 colleagues & partners;Generated new business of €64m, pipeline of €593m, and NPS growth of 40% in 6 months, by establishing and leading Vodafone Global’s aviation and retail banking virtual sector Account Manager communities;Optimised Vodafone Global’s NPS Customer Satisfaction programme by demonstrating the link between NPS scores and revenue growth, while doubling the annual response rate from high value clients within 4 months to improve insight;Recovered £5.3M revenue from unbilled hardware supplied to Vodafone Customers.

Newbury, Uk

Programme managed Vodafone Global Enterprise ‘s Customer Excellence programme. Key contributions:Established high-performing offshore solution design teams in Budapest and Bangalore, under the €5m NPV budget and 2 months ahead of plan;Authored Vodafone Global’s telecoms solution design methodology handbook & training.

Slough, United Kingdom

Served as Relationship Director for Vodafone Global Enterprise channel for 3 years as well as Enterprise Alliances Director for Europe Systems Integrators and enterprise application Developers for 4 years. Key: contributions:Directed customer business retention valued at £45M/year and generated new business valued at £20M/year by increasing sales of new BlackBerry BES 10 Enterprise Mobility Management platform via SI Partners, resulting in achieving 300+ customer installations in nine months in a very competitive market;Bridged the gap for Enterprise Customers to switch to BlackBerry 10 by producing ecosystem of EMEA Enterprise Application Developers with 50 key applications launched in six months;Generated £60M incremental revenue/year by leading campaigns that added 200k Vodafone Global Enterprise BlackBerry connections in 2 years, twice that of competitors;Led £500M revenue global Vodafone/Verizon Wireless/BlackBerry launch of the Storm device as Programme Director

Newbury, United Kingdom

Founding member of Vodafone Global Enterprise and appointed to the Leadership Team as Head of PreSales & Technical Support. Built a global team of 20 Pre Sales and Programme Managers. Established direct close relationships with key Customer decision makers, and managed the delivery of their global mobile requirementsInstrumental in retaining GE’s business worth £42.5m by restructuring the delivery of their global mobile requirements to provide realistic deadlines and governance, thereby restoring confidence in Vodafone’s ability to deliver.Appointed by the VGE CEO to restore the confidence of the VGE Product Team, Sales Teams and Customers in our ability to deliver globally consistent products, following a series of badly delayed product launches. Restructured a revenue & Customer needs prioritised and achievable product roadmap and secured the support of the VGE Sales Directors and teams for this. Established effective programme & project management to ensure that global products were delivered on time and within budget.

Responsible for ensuring a great Customer experience from Vodafone UK's new products and for running Customer forums to understand current and future requirements and issues

Newbury, United Kingdom

Led the development and launch of new propositions and commercial opportunities, including Vodafone's first BlackBerry proposition, which achieved £3m first year sales target from Vodafone’s BlackBerry service. Delivered £1.3m/year new revenues from Vodafone’s first global BlackBerry managed service for 2600 ABN AMRO employees in 42 countries, by winning the contract and leading the joint Customer, EDS and Vodafone team to delivery on time, within budget and to high satisfaction. Delivered mobile financial services to Barclays partnership customers by leading the joint Vodafone, Barclays Stockbrokers, Bank and Barclaycard Programme team

Newbury, United Kingdom

Built and led a team of 50 to deliver Vodafone UK's major programmes and projects. Established and ran the Vodafone’s project management profession and Project Review Board

Mba

Awarded Director's Prize as the student voted by colleagues as having contributed most to the course

Bsc, Civil Engineering, 2/1

BSC in Civil Engineering