Steven Clark Email & Phone Number

Naples, Florida, United States

Ct / Fl

IT project manager for new office buildouts (IT infrastructure, purchasing, vendor procurement, scheduling) Design IT infrastructure for new office builds Special project manager for Xerox copier deployment for all offices (Coordinate delivery and installation, organize contracts, configure machines, coordinate pickup, and return of expired machines) Help desk support – Remotely support and troubleshoot hardware, software, and network for 4,000+ users in 9 states, 120 offices. User account management via Azure Active Directory, Exchange Online Admin, and Office 365 Field installation and support of Dell workstations, HP network printers, and Xerox MFPs Field installation and support of Cisco Meraki network devices Manage physical inventory, including computers, printers, network equipment, and peripherals Manage company print server via MS Print Management Console Administer and manage Adobe Creative Cloud accounts Create and maintain company SharePoint pages Create and maintain department OneNote reference pages for training and troubleshooting

Provide tech support for new and current users of Windows 7 OS.

Norwalk, Ct

 Provided primary support to end-users of Dymo LabelWriters and handheld products. Provided over-the-phone instruction for hardware and software installation, and maintenance. Performed remote desktop troubleshooting when necessary. Issued service orders for warranty and non-warranty Dymo products. Software troubleshooting included Windows XP, Vista, 7, and Mac Snow Leopard and Lion operating systems. Dymo Print Server configuration, installation and troubleshooting. Faulty print driver repair and/or removal.

Bridgeport, Ct

 Desktop, laptop, and smartphone troubleshooting and support for over 300 users. Responded in a timely manner to customer trouble tickets; common trouble tickets include, but are not limited to resetting email passwords, adding user to network printer; assist user in mapping to a shared network drive, uninstall failed hard drive and install new one, image spare hard drives, configure Microsoft applications, assist user in logging onto domain account.  Installed computers for new employees and trained new users on email system (MS Outlook 2007). Maintained a high level of customer service by accepting and resolving complaints, managing customer follow up, and providing proactive updates to users. Moved computers as part of interoffice moves as required or requested.  Assisted users in replacing plotter/printer ink and toner cartridges. Assisted users in setting up LCD projectors as needed or requested for office presentations. Provided support for network hardware, such as switches and hubs. Anit-virus installation and disk cleanup maintenance.

Norwalk, Ct

 Provided qualitative and quantitative data for approximately 20 clients with a total combined market value of over $5 billion in assets.  Conducted manager searches for prospective funds that clients show interest in investing in. Funds include domestic & non-U.S. equity, fixed income, and alternative investments. Wrote commentary on a quarterly basis on the past and present performance of funds. Created investment strategies and objectives for all funds that EAI manages. Attended external client meetings to review performance and commentary, as well as recommend possible changes to their investment plans.

Norwalk, Ct

 Analyzed data that is utilized to track and calculate the performance of investments for reports generated on a monthly, quarterly and annual basis. Researched discrepancies in information provided by clients, custodians, and managers and reconcile issues. Established expertise in 15 to 20 client accounts on a monthly and quarterly basis. AIMR compliant performance reporting. Hand weight performance for quality assurance. Completed two exams by the Investment Management Consultants Association (IMCA) on Performance Measurement and Math for Investment Consultants.

Norwalk, Ct

 Dispatched drivers to various pickup and delivery locations in both residential and commercial neighborhoods. Handled high volume of customer calls that would pertain to anything from complaints, to satisfaction with the company. Recorded and analyzed claims filed by customers with regards to damaged packages. Produced daily reports for my immediate supervisor that contained previous day’s statistics of all drivers within our delivery and pickup range.

Bs, Information Systems

Ad, Finance And Banking

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