• Create and present expense reports to finance. • Coordinate maintenance and repair requests with facilities management.• Plan the materials necessary for the opening of new units as well as place purchase orders effectively.• Hire, train and supervise personnel for installation work on the new units.• Report KPI complaints, reports, requests, and emergencies, and safety issues.

• Productivity Point of Contact for all Marketing Operations.• Rebates validation between SAP and Power BI data• Process payments of MDF Disputes and Settlements• Perform MDF agreements construction• Carrying out VBA automations in SAP and Excel.• Creation of reports for process improvement in SAP• Use Salesforce for creating cases and send to CIP USAC team, receiving work, requests and communicating with Requestors.• I have given and contributed more than 25 ideas for continuous improvement (CI) in our processes, which translates into annual savings of 20,000 USD annually and improvement in the quality of processes for all the CIP and Marketing Operations team.• Leader in GPTW Team for Marketing Operations team. • Participation in projects like, Learning Academy, Green Belt, Junior Developers and Automation Power Users Program.• Innovator of the year 2021 in Customer Operations.

*Monitor and distribute inventory levels based on orders priorities.*Create reports and update databases on the status of sales orders.*Process and edit orders received from customers and resolve any discrepancies.*Solve problems / concerns of internal and external clients.*Coordinate inventory production with planning to ensure items are produced on the requested date.*Lead the Customer care department in Supply Chain.*Lead Training for Customer Care Costa Rica, Spain and Customer Care Belgium.*Lead continuous improvement projects such as PDCA, Customer Experience, creation and updating of procedures within the department.*Be the first point of contact with Latin American distributors, business units such as Belgium, and departments such as finance, trade, and regulatory affairs.

•Execute the expat assignments accountant allocation in the different business units.• Process payment runs for different business units and suppliers • Provide all supporting documentation required by contacts.• Analysis and reconciliation in the different cost collectors.• Creation Presentation of Reports

- Provide exceptional customer service to guests by assisting with check-in and check-out procedures, addressing inquiries, and resolving guest issues promptly and professionally.- Assist in managing the front desk, including welcoming guests, processing reservations, and ensuring a smooth and efficient arrival and departure experience.- Help guests with recommendations for local attractions, restaurants, and activities. - Assist in inspecting guest rooms to ensure cleanliness and compliance with hotel standards, making sure all amenities are in place.- Manage reservations and cancellations, working closely with the reservation team.- Assist in processing guest payments, verifying billing accuracy, and handling financial transactions.- Assist guests with the check-in and check-out process, including verifying identification, providing room keys, and processing payments.- Collect guest feedback and suggestions, and convey this information to the appropriate departments for continuous improvement.- Ensure the safety and security of guests by following hotel policies and procedures, and reporting any unusual activities or security concerns.- Gain exposure to various departments within the hotel, such as housekeeping, food and beverage, and maintenance, to develop a well-rounded understanding of hotel operations.- Participate in training and development programs to enhance your knowledge and skills related to the tourism and hospitality industry.- Collaborate with other hotel staff and departments to create a positive and efficient working environment.