Michael Clary Email and Phone Number
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Financial Technology Professional with extensive incident & operations management, electronic payments and wholesale & retail banking experience. Highly experienced in incident resolution and crisis management. Strong networking and communications background with proven ability to build and manage focused teams. Adept at identifying, analyzing and improving existing business processes within an organization to meet new goals and objectives. Skilled at advanced reporting and executive level presentations. Specialties: Incident Management, Process Improvement, Problem Solving, Strategic Planning, Crisis Management & Disaster Recovery
Fiserv
View- Website:
- fiserv.com
- Employees:
- 27171
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Program DirectorFiserv Jan 2022 - PresentAlpharetta, Georgia, United StatesMonitor and govern all Ongoing Security Authorization (OSA) function programs for the student loan servicing program within the Fiserv Education business. Report operational metrics to internal and external stakeholders. Act as point of contact for client interactions.
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Director, Service Management OfficeFiserv Jun 2019 - Jan 2022Alpharetta, Georgia, United StatesDirected technology incident management practices for a $15 billion Fortune 200 company. Defined, promoted, governed and enforced adherence to the processes and policies associated with incident management for 44,000 associates. Controlled and lead incident management process improvement efforts.
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Director, Service Management OfficeFiserv Jun 2016 - Jun 2019Alpharetta, Georgia, United StatesDeveloped and communicated product goals across all ITIL processes, including incident, problem, change, knowledge and configuration management and service requests. Oversaw story definition and prioritized product backlog items, ensuring transparency, visibility, and comprehension. Designed and deployed a centralized IT Service Management process using ServiceNow’s PaaS offering, following industry best practice frameworks (ITIL, Agile, etc.) Oversaw implementation of a new demand management process
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Director, Major Incident ManagementFiserv Mar 2013 - Jun 2016Johns Creek, GaManaged the major incident management process for an organization that in just over two years has realized a 90 percent reduction in both the quantity and duration of major incidents. Responsible for minimizing service restoration time for incidents within the production environment. Handled the personnel, workflow and staffing issues that surround a 24 x 7 operation. Developed operational practices and techniques to proactively respond to events prior to service impact.
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DirectorFederal Reserve Bank Of Atlanta Aug 2007 - May 2011Oversaw various ACH system projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing and hardware/software. Responsible for formulating project scope and objectives relative to business plans and industry requirements. Developed strategies to meet the needs of retail payments customers. Contributed to the development of domestic and/or international retail payments services. -
ManagerFederal Reserve Bank Of Minneapolis Apr 2005 - Aug 2007Directed FedACH operations, a national payments system which processes 40 million items daily totaling $70 billion. Handled the personnel, workflow and staffing issues that surround a 24 x 7, multi-District operation. Directed and managed to a multimillion dollar operating and capital budget. -
DirectorFederal Reserve Bank Of Minneapolis Apr 2003 - Apr 2005Directed, in varying capacities, the efforts of project teams of official and senior staff from the department, the Bank, and the Federal Reserve System. Provided high-level analysis and strategic insight into Federal Reserve Financial Services issues, policies and activities.
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ManagerFederal Reserve Bank Of Minneapolis Jun 1994 - Apr 2003Developed, executed and supported all IT planning and operations. Maintained full accountability for the overall strategy of technology acquisition and integration required to process nearly 200 million checks annually. Supervised vendor relationships, performed risk assessments against planned milestones, managed capital expenditures and coordinated external dependencies. Oversaw a $3 million operating and capital budget and 24 multi-tiered professionals. Provided guidance and mentoring to staff in both their personal and professional development.
Michael Clary Skills
Michael Clary Education Details
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Computer Science -
Business Administration -
Computer Science
Frequently Asked Questions about Michael Clary
What company does Michael Clary work for?
Michael Clary works for Fiserv
What is Michael Clary's role at the current company?
Michael Clary's current role is Financial Technology Director at Fiserv.
What is Michael Clary's email address?
Michael Clary's email address is cl****@****ail.com
What is Michael Clary's direct phone number?
Michael Clary's direct phone number is +161735*****
What schools did Michael Clary attend?
Michael Clary attended The University Of Montana, University Of Phoenix, University Of Montana.
What are some of Michael Clary's interests?
Michael Clary has interest in Ncaa College Football Official.
What skills is Michael Clary known for?
Michael Clary has skills like Strategic Planning, Business Analysis, Process Improvement, Banking, Disaster Recovery, Program Management, Operations Management, Incident Management, Problem Solving, Customer Relations.
Who are Michael Clary's colleagues?
Michael Clary's colleagues are Sanchayita Chakraborty, Danielle Bailey, Jamie Paradee, Brandi Taylor, Evan Nemec, Sofiya V, Marcea Collier.
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