Claude Barfield Email & Phone Number

Richmond Virginia Market

Richmond, Virginia

2008Managed an eight-branch network consisting of over $80 million in revenue and employing 27 high-performance sales/financial team members, including overseeing all marketing, development, staff training and goal assessment.Administered all branch portfolios to ensure maximum profitability and policy compliance and controlled budget-driven operational expenses.Successfully led the management of a sales finance portfolio $1 million monthly volume. Worked closely with venders to increase business. Increased corporate-based net income by 261% in 2006 and 443% in 2207; decreased levels of net charge-offs by 142% in 2006.Developed and implemented company wide insurance training/selling program. Control collection areas from 30 days to 120 days delinquent. Handled all bankruptcy accounts from personal to real estate loans. Controlled all REO accounts. Developed loss forecasts. Handled recovery accounts. CitiFinancialDISTRICT MANAGER 2002 - 2005Supervised a six-branch, 30-employee network worth over $103 million in revenue, controlled all operational expenses, and conducted all management and staff training, development, and goal assessment.Developed and implemented sales finance dealer program and account management team. Controlled all loss prevention programs.

Oversaw the operations of a five-member staff consumer loan office worth over $17 million in revenue.Ensured substantial branch growth, and profitability, controlled delinquency, losses and expenses, and complied with all corporate-based human resources policies and procedures.Maintained responsibility for employee training and development and audit control.Managed the growth of all real estate, personal loan and sales finance portfolios.

Conducted individualized training and performance management for company personnel.Supervised staff in the following of policies and procedures and completed all necessary branch reports.Work all back sheet collections accounts ranging from 60 day to charge off accounts.Responsible for real estate, personal loan and sales finance production.

Met monthly loan production targets, payment delinquency objectives, and training and development goals. Directed all facets of accounts management and oversaw beneficial customer relations and retention processes.

Bachelor Of Science, Communications

Consumer Finance Certificate, National Institute Consumer Credit Management I

Six Sigma, Six Sigma Green Belt And Lean Belt