Claude Barfield Email & Phone Number

Richmond Virginia Market

Richmond, Virginia

2008Managed an eight-branch network consisting of over $80 million in revenue and employing 27 high-performance sales/financial team members, including overseeing all marketing, development, staff training and goal assessment.Administered all branch portfolios to ensure maximum profitability and policy compliance and controlled budget-driven operational.

Oversaw the operations of a five-member staff consumer loan office worth over $17 million in revenue.Ensured substantial branch growth, and profitability, controlled delinquency, losses and expenses, and complied with all corporate-based human resources policies and procedures.Maintained responsibility for employee training and development and audit.

Conducted individualized training and performance management for company personnel.Supervised staff in the following of policies and procedures and completed all necessary branch reports.Work all back sheet collections accounts ranging from 60 day to charge off accounts.Responsible for real estate, personal loan and sales finance production.

Met monthly loan production targets, payment delinquency objectives, and training and development goals. Directed all facets of accounts management and oversaw beneficial customer relations and retention processes.

Bachelor Of Science, Communications

Consumer Finance Certificate, National Institute Consumer Credit Management I

Six Sigma, Six Sigma Green Belt And Lean Belt