Claudia Bloom Email & Phone Number

Albuquerque, New Mexico Area

Manages events and projects working directly with Board members; handles financial transactions and helps prepare financial statements. maintains membership records, corresponds with members and serves their needs. Teams with Board and suppliers to publicize and deliver high-profile events as the annual conference and historic and cultural presentations throughout New Mexico; includes selling books, managing silent auctions and other fundraising efforts. Assists in administration and reporting for grants and endowments.

Albuquerque, New Mexico Area

Training: Designed, developed, facilitated and evaluated business impact for strategically important management and leadership curricula. Subjects included goal setting and performance management, teamwork, influencing without authority, strategy execution, organizational change, consulting skills for data analytics experts, and handling conflict.Organizational development: Performed organizational audits to determine root causes and solutions for troubled units or those in transition. Projects have included job role re-definition and competency modelling for physician leaders, call center representatives and hospital management; changing hiring practices, workforce strategic planning, new leader on-boarding, and training needs assessment. Coaching: Provided private coaching for high-potential employees, managers and leaders on developing and presenting proposals, improving manager and staff performance, and career development.

Vector is a specialized firm with offices in Ireland, U.K., Turkey and Dubai with expertise in organizational change and development, strategy execution, management and leadership development, employee engagement and branding, customer experience and performance management. • Change Readiness: Performed organization scans via focus groups, interviews, employee and customer satisfaction surveys, observation, and 360-feedback to uncover enhancers and barriers to strategy implementation. Presented results and recommendations to executives and sold new consulting engagements.• Change Management: Drove implementation of strategy with change teams, employees, and sponsors to deliver required improvement in commercial capability, management and staff performance and systems and processes to deliver major change. • Training: Designed, developed and delivered management and leadership training to UK and Irish government agencies, a new performance management system to help a UK non-profit organization become more business driven; competency modeling to help a large Turkish bank become more sales focused, and other projects.

Served as internal Organisation Development consultant for a Lean Manufacturing pilot. Evaluated the pilot results and helped senior management to create a new mission, vision and strategy for a larger roll-out. Also assisted Technical Training to create a blended Lean Manufacturing curriculum and the Marketing team to develop a communications plan.Led courses on influencing skills and organisational change for managers.Managed and directed staff of 5 training professionals.

Learning Strategy: Developed the first organization-wide Learning and Development Strategic Plan, including allocating budget of €2.7 million to more equitably serve all areas of the business, developing a new organization structure and team, and supplying new generic and bespoke e-learning, blended curricula, and classroom content. Training Management: Managed development of a commercial sales and sales management curriculum to transform commercial sales people from transaction to relationship-driven; worked with procurement to write the tender document, headed vendor selection team, supervised pilots, and vendor quality assessment. Selected vendors and managed customization for behavioral skills courses such as influencing, communications, and presentation skills as well as blended curricula for Advanced Excel and PMI project management training.Reduced waste in the professional development budget by 35% and ensured that investments were targeted toward enablement of business results. New sales and sales management curriculum achieved a 2:1 ROI; the negotiations training achieved a 3:1 ROI. The blended curriculum developed for project management achieved a 93% first-time pass rate for PMI exams, and cost approximately €200 per person instead of the €6000 being paid externally.

Led blended learning strategy projects in U.S., U.K. and Europe to ensure that e-learning was targeted effectively by clients to produce business results and justified the investment.Served as an organisation development consultant to break through barriers that inhibited up-take of e-learning through marketing and coaching of line managers.Headed competency modelling for the 5000-person IT staff of a British bank and built curricula to ensure competency gaps were filled.

In charge of the Organisational Change Practice for the Czech Republic and Slovakia; also worked in Hungary and Poland. Recruited and managed a Czech consulting staff of 13; mandate was to focus on talent development and performance management, as organisational change and development was a new concept in the former Soviet satellite. Reduced unwanted attrition from 40% to zero.Served as internal L&D expert at U.S. headquarters developing Accenture’s own change management curricula for analysts and consultants.Led the “people” change team in a long-term project implementing a country-wide balanced scorecard technology-based reporting and measurement system for Cesky Telecom managers to drive focus on business plan achievement and bonuses. Included extensive manager training on coaching for performance.

Charlotte, North Carolina Area

Training: Headed consumer and commercial lending, sales and sales management transformation programs in banks attempting to prosper in a newly deregulated business environment. Developed blended curricula for commercial and consumer lending including pre-and post-training assessment, pre-work reading and activities, classroom application workshops (including leader training and leader guides), and action learning assignments.

Mba, Finance, 3.91

Bachelor Of Arts (B.A.), Communication And Media Studies