• Serve as Assistant General Manager for the 157-key, Hyatt Place Boston/Medford• Oversee property’s leadership team comprised of department heads for Housekeeping, Engineering, Front Desk and F&B• Manage property’s declining checkbook, ensuring all department heads are uploading purchases on a weekly basis and adhering to budgeted spend for each respective gl account• Handle entire payroll process for the property: gratuities reconciliation. bonus and incentive processing, missed punch corrections, PTO and sick time approvals, and ensure job gl codes are reconciled daily to for proper forecasting and labor spend on financial statements • Handle all human resources related items for property including job postings, interview process, on- boarding, E-verify processing, and all benefits related items (both new hire and open enrollment)• Conduct all accounts payable for property, overseeing proper GL code usage and prompt weekly processing of all invoices• Process and upload all month-end reporting to GM, including reclasses and accruals• Process all petty cash and Wex card purchases for property• Placed property within the top 32 hotels domestically for room cleanliness, (across all Hyatt brands), landing in Hyatt’s 2022 Spring Cleaning competition, and winning award for finishing within top 5 hotels• Assisted to raise Hysat/GSS by 61% in Customer Service, 16% in Room Cleanliness, 9% in Working Order and 79% in NPS/Intent to recommend (2022 vs 2021)

• Served as Assistant Property Manager for Trinity Management's townhome community in Beverly, MA • Facilitated all new lease applications, including EIV checks (legal resident status), income verifications, and background check/CORI • Oversaw entire move-in process, including turnover of units from prior tenant, collection of 1st month’s rent/deposits, and final disbursement of keys and materials• Facilitated all aspects of recertification process for income-restricted units according to HUD/DHCD regulations, policies, and procedures - calculated and reconciled current year income to prior year, performed 401k and bank asset verifications, confirmed dependents, calculated any rent differential payments due stemming from income changes not reported during prior lease year • Processed all interim documentation for income changes reported during the current lease year. • Achieved 100% deadline compliance per state guidelines • Maintained property occupancy of 100%• Received and processed all rent payments for property. Sent notices out for non-payment and facilitated eviction process when necessary with local law and housing agencies • Processed all maintenance work orders for property, ensuring completion of work in a timely manner

• Served as Assistant Property Manager for Maloney Properties residential community in Lowell, MA • Oversaw maintenance and grounds staff, ensuring that all work orders, landscaping, and turnover of units were conducted in a timely manner• Conducted all accounts payable duties for property • Oversaw entire move-in process including collection of 1st month’s rent/deposits and final disbursement of keys and materials• Facilitated all aspects of recertification process for income-restricted units according to HUD/DHCD regulations, policies, and procedures - calculated and reconciled prior income to current year, performed 401k and bank asset verifications, confirmed dependents, collected any rent differentials due to changes in income not reported during prior lease year • Processed all interim documentation for income changes reported during the current lease year. • Achieved 100% deadline compliance per state guidelines• Maintained property occupancy of 98%

Program Representative, Leased Department (2010-2014)•Educated program participants and service providers about a variety of supported housing regulations, policies and procedures• Met with participants to verify family composition, income and calculate rent shares• Resolved problems and minor disputes concerning program regulations, rent shares, owner obligations and tenant responsibilities • Administrated information on a timely basis for required HUD/DHCD/DND/MBHP reportsAssistant Program Representative, Leased Department (2007-2010)• Facilitated the In-Take process for potential section 8 voucher holders • Investigated tenants legal status upon agency request for section 8 tenants through the INS• Processed requisitions and maintained a log for quality control personal• Update/Maintain the Boston Homeless Management Information System (HMIS) database• Assisted program representatives for annual recertification process• Administered data entry for Iron Mountain and File Bound files Front Desk Receptionist (2005-2007) • Greeted and Interfaced with all partnership clientele• Handled and sent multi-line switchboard phone calls to appropriate destination• Assisted Administrative Manager with processing monthly MBTA pass for employees, also ordering and distributing all office supplies for office• Distributed all incoming mail and sent out all outgoing mail • Maintained and restocked all forms needed for daily processes• Provided coverage for all administrative assistants when requested and all other office administration as needed