- Collaborate with clients to understand their goals and create custom solutions that meet their unique needs.- Conduct user research, utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).- Design with a focus on user experience and lead all facets of product design initiatives from conception to implementation.- Create mockups, wireframes, and production-ready user interface designs that adhere to enterprise design guidelines, accessibility… Show more - Collaborate with clients to understand their goals and create custom solutions that meet their unique needs.- Conduct user research, utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).- Design with a focus on user experience and lead all facets of product design initiatives from conception to implementation.- Create mockups, wireframes, and production-ready user interface designs that adhere to enterprise design guidelines, accessibility standards, and best practices for desktop and mobile UI.- Analyze user feedback to improve product usability and apply solutions to future iterations as a strategic product thinker. Show less

- Conducted bag checks and patrolled large crowds to ensure event safety by searching for prohibited items such as weapons or explosives.- Assisted the safety team in crowd control, ensuring safe entry and exit for attendees.- Supported incident investigations and helped maintain a secure concert environment.- Supported post-event tasks by organizing and storing equipment, maintaining records of inventory, and assisting with the clean-up of the concert meadow.

- Managed over 60 customer support cases daily during peak periods through Salesforce, enhancing customer satisfaction by prioritizing and resolving complex queries;- Member of a team supporting major educational "Enterprise" districts (NYC, Florida, California etc.), focusing on premium and complex support cases;- Reduced first response time 20% by customizing Salesforce dashboards to better prioritize cases;- Utilized Salesforce CRM for customer relationship management, data… Show more - Managed over 60 customer support cases daily during peak periods through Salesforce, enhancing customer satisfaction by prioritizing and resolving complex queries;- Member of a team supporting major educational "Enterprise" districts (NYC, Florida, California etc.), focusing on premium and complex support cases;- Reduced first response time 20% by customizing Salesforce dashboards to better prioritize cases;- Utilized Salesforce CRM for customer relationship management, data analysis, and reporting to improve service delivery and client relationships;- Communicated with District Administrators and Application Partners to resolve product-related issues as our customers are getting their Clever accounts ready for the new school year;- Reduced case resolution time by 50% by switching between email and calls depending on the nature and difficulty of the case;- Navigated and contributed to the internal and external product documentation;- Helped to onboard new recruits;- Collaborated and supported the team by sharing ideas and knowledge, being a reliable team member, and being willing to help others when needed. Show less

Worked at Claude's - a full-service restaurant, which is a part of the hotel. My responsibilities included but not limited to:- Greeting guests in friendly and professional manner, seating guests, and distributing menus;- Taking reservations and managing them through OpenTable software- Utilizing a POS system to place orders, managing bills, and handling complimentary items;- Coordinating dining logistics by managing wait-lists and seating arrangements, ensuring a seamless… Show more Worked at Claude's - a full-service restaurant, which is a part of the hotel. My responsibilities included but not limited to:- Greeting guests in friendly and professional manner, seating guests, and distributing menus;- Taking reservations and managing them through OpenTable software- Utilizing a POS system to place orders, managing bills, and handling complimentary items;- Coordinating dining logistics by managing wait-lists and seating arrangements, ensuring a seamless guest experience during high-traffic periods;- Collecting payment for food and drinks served, balancing cash receipts and maintaining accurate cash drawer;- Calculating restaurant earnings from the cash register at the end of each shift;- Arranging and preparing tables for customers to offer memorable experiences to guests and foster repeat business;- Preparing and serving beverages, cocktails and wine orders;- Serving up to 40 people at the same time during peak periods;- Assisting in event planning and execution, handling logistics for various high-profile events with up to 100 guests. Show less

An Italian professional cosmeceuticals brand with a new biostimulation line.- Developed a comprehensive web presence for Leva Medica Estetica in the Ukrainian market by designing and launching user-centric websites and landing pages from scratch, utilizing Figma and Wix;- Focused on optimizing the user experience through intuitive navigation, aesthetic design, and clear communication of brand values and product offerings;- Launched and grew social media presence from scratch… Show more An Italian professional cosmeceuticals brand with a new biostimulation line.- Developed a comprehensive web presence for Leva Medica Estetica in the Ukrainian market by designing and launching user-centric websites and landing pages from scratch, utilizing Figma and Wix;- Focused on optimizing the user experience through intuitive navigation, aesthetic design, and clear communication of brand values and product offerings;- Launched and grew social media presence from scratch, increasing organic subscriber base by over 80 within the first month through engaging content and community management;- Designed banners, ads, graphics, presentations, and animations for events and social media;- Showcased Leva Medica's innovative cosmeceutical products at International InterCharm Ukraine Exhibition 2021, enhancing brand visibility and engaging with an international audience through presentations and promotional materials. Show less

Colle di Maggio Wine Farm is a subsidiary of Veliorganic, an Italian producer of organic kiwis and grapes.- Assisted in the coordination and execution of the International Wine & Spirits Exhibition 2021 in Kyiv, including live streams, photo shoots, and visitor engagement;- Prepared appetizers and wine degustations for attendees, increasing sales by 24%;- Created graphics and copy for social media, took photo and video records of stands and participants. Gained 42% in higher… Show more Colle di Maggio Wine Farm is a subsidiary of Veliorganic, an Italian producer of organic kiwis and grapes.- Assisted in the coordination and execution of the International Wine & Spirits Exhibition 2021 in Kyiv, including live streams, photo shoots, and visitor engagement;- Prepared appetizers and wine degustations for attendees, increasing sales by 24%;- Created graphics and copy for social media, took photo and video records of stands and participants. Gained 42% in higher engagement;- Promoted posts on social media, prepared presentations for events;- Increased company's instagram reach 70% by creating consistently creating engaging content Show less

- Filtered, assessed and prioritized leads;- Created daily reports for the manager to monitor the progress of sales managers, using Excel and Google Sheets;- Distributed the workload between and tracked the progress of 16 sales representatives.

Сreated and published content in Facebook and Instagram profiles,maintained the profile, answered to the comments on both profiles, created and launched promotional activities.

- Learned Autodesk Maya and Blender from scratch;- Participated in the development of “The Bobot” movie; - My main tasks were modelling and texturing the frame details.

An Italian brand of dietary and nutritional supplements; Food supplements.- Redesigned existing packaging for the medicine using PowerPoint and Photoshop programs- Translated descriptions of medicine from Italian into English