Claudia Lee Email and Phone Number

Drive the product strategy and roadmap of the core technology (Speech & languages, AI & ML data enrichments) that power the Observe.AI platform to optimize Contact Centers' QA programs and help business leaders obtain actionable insights.

Product owner of QA and Performance reporting product areas; responsible for creation, design and shipment of features utilized by over 70k monthly active users across Contact Centers; maintain and build product roadmap that emphasizes customer retention and growth of business through customer design research.

Product owner of LivingLens, a Medallia-acquired product specializing in video content creation and analytics processing. Helped grow book of business by $3m, drove product vision and strategy for Market Research suite/LivingLens, grew product usage by 50%.

Product co-owner and internal/external point of contact for Bloomreach’s search algorithms, including recall, ranking, semantic understanding, non-English languages, autosuggest and synonyms.

Owner and manager of strategy, planning, execution and performance of product-related projects (GTM activities, POC program, customer usage and adoption program.

Owner and manager of strategy, planning, execution and performance of product-related projects (GTM activities, POC program, customer usage and adoption program

Led team of 5 product quality analysts (Mountain View & Bangalore); managed and trained third party quality assurance vendor (team of 50) in Bangalore

Responsible for capturing and ensuring the accuracy of private technology company information, including venture capital investments, using open and public sources (ie: SEC filings, media sources, patents, FDA trials).

English First is the world's largest private education company that specializes in language training and cultural exchange.Designed and implemented classes on American culture and career services.

Horizon is the world's largest volume producer of commercial micro-fuel cell products. Its technology platform is comprised of fuel cells (and their materials), hydrogen supply and hydrogen storage.Reconciled and helped rebuild 6 product lines' product tags within SAP system; conducted market entry research for penetration into India; analyzed sales patterns in India for distribution project

Ultratech is a leader in advanced packaging and laser processing. The laser processing technology increases chip performance while reducing energy costs.Provided backup data for financial statements (10K, 10K-A, 10Q); performed physical asset audits; maintained journal entries of all accounts; archived various financial data for Finance team's consumption.