Customer Service Representative
Lisbon Metropolitan Area
Take incoming user requests via telephone, register call details onto case management systems andprovide response and resolution within SLA to customer. Proactively update customers with statusand resolution progress. Monitor/progress all open queries in queue. Escalate potential service issuesto appropriate level. Respond to any reasonable task posed by the assigned manager. Achieve anexcellent customer satisfaction level.Senior Advisor, including support colleagues of tier 1, support to clients, on atechnical level, via phone, including the related functions or functions related to such activity.