Claudia Ramirez Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

*Manage operations from port to customer. Monitor vessel arrivals & delays, container releases, inspections & transport to final customer.*Export management for the growers and customs broker.*Prepare and send customs documents accurately & timely and update ERP system with the information.*Organize containers file with import documents and certifications.*KPI: delivery on time to customers. Develop reporting, gather data, and prepare quarterly report on late deliveries.*Traffic management and coordination of deliveries with logistics partners according to the cross-dock planning and set delivery priorities to customers. *Execute delivery plan taking into account CBP / FDA holds of the containers arriving at the port. *Communicate with customers when deliveries are delayed and work on new delivery dates. *Prepare documents for the port operations: Pallet ID files & Pick tickets.*Make sure pickup appointments at the port have been booked by third party carriers *Participe in the improvement of the logistics operations.

Montreal, Quebec, Canada

* Process and release orders in the system and send them via EDI to the Warehouse* Create Commercial Invoices.* Organise, Coordinate and Follow up on outbound shipments from the Warehouse to customers (B2B) in USA & Canada* Manage shipments on Amazon Vendor Central USA & Canada according to Amazon's operational requirements. * Plan and Negotiate cost-effective Shipping Services* Ensuring customer portals are properly updated with shipping related information (ASN, shipping details and confirmation)* Book shipments on TMS platform and ensure deliveries are done in a timely and efficient manner. * Communicate and coordinate with external partners and team members.

Montreal, Quebec, Canada

* Enter Purchase Orders in the system for Pork, Lamb, Beef, Veal and Poultry Commodities* Coordinate releases and outbound shipments with Warehouses & Carriers for distribution in Canada* Plan Deliveries from Freight Planning and Create shipping reports on a daily basis* Generate and send Freight Sheet to carriers* Assist Inventory Manager and Logistics Manager in the effectiveness of the shipping operations* Get in touch with Spanish Speaking Foreign Suppliers regarding import and export documents

Montreal, Quebec, Canada

* Enter loads in ERP system and send confirmation to carriers* Participe in the planning of shipping operations for customers in The North American Region* Set up and update carriers' information accounts according to Carrier Compliance Department policies * Help to build solid partnership with Carriers and different Transportation Service Providers.* Assist Operations Department in the organization of the transport* Send invoices and BOL to customers using EDI portals .

Montreal, Quebec, Canada

* Open customer´s accounts by recording account information in CRM. * Resolve service problems by clarifying customer´s complaint: follow up and escalate to ensure resolution. * Process payments and set up payment arrangements.* Answer Customer Calls or chats for any customers who may be looking to place an order, track an order, adjust an order, confirm their order or simply answer an inquiry.* Provide real-time updates to restaurant account settings and documenting any actions taken. * Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care. 30% phone work and 70% chat work. * Follow communication procedures, guidelines and procedures.

Bogotá, Colombia

* Scan, sort ,maintain and fill out student’s admission documents* Type student records* Support and provide administrative assistance to the admissions office and registrar's office.* Interact with students personally and via email.* Process withdrawal/leave of absence forms

Bogotá D.C. Area, Colombia

* Translate sponsor´s letters from English into Spanish, Spanish into English and from French into Spanish, Spanish into French. * Proofreading translations and creation and organization of french language translation services. * Organize and classify documents following sponsor´s number. * Keep sponsor´s and sponsored children´s personal information confidential.

Bachelor Of Arts - Ba, French Studies, 2010

The French Studies program focuses on the study of language, linguistics and literature while exploring francophone culture around.

Attestation Of College Studies, International Business