- Effectively managing employees, overseeing operations (inventory, ordering, payroll, among others) handling customers’ complaints and generating financial reports. - Create direct and indirect marketing strategies increasing sales by 25% while decreasing food waste. - Manage social media, blogs and events increasing customer awareness, followers and direct sales. - Design and execute the menu ensuring low food cost, variety, quality and efficiency. - Effectively recruit and train staff on daily duties. Creating leaders within the team.

o SWAT manager. o Provide superior customer service, handling all customer questions, comments and complaints. o Demonstrate leadership by training, coaching and motivating the team with consistent and effective communication, including huddles, metrics and product knowledge while maintaining a high level of confidentiality and trust. o Assist and support all retail operations and deliverables such as inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling and payroll. o Ensure compliance with Safe Food Handling regulations and Health and Safety policies are met.

o Work in all stations including breakfast, baking, salads, flat grill and saucier. o Ensure customers receive exceptional food and customer service. o Train new co-workers in all tasks needed. o Ensure proper rotation of items, accurate labeling and conduct inventory as needed. o Receive, unpack and store food and supplies in storage as needed. o Maintain a clean and sanitary kitchen ensuring the guidelines for food safety are met.

o Analyzed the consumer, buyer and retail client’s behaviour. Designed marketing strategies and merchandising to be executed at the stores. o Monitored, analyzed and reported on the performance of sales activity, including weekly and monthly sales, number of visitors, promotions and pricing. o Ensured that sales representatives understand and apply strategies, through training and team work. o Assure costumers and clients receives outstanding customer service, which included maintaining product knowledge, constant communication, and knowledge of their needs.

o Ensured commercial and marketing strategies where executed at the stores. o Made sure costumers received outstanding customer service by providing a friendly environment, which includes knowledge of their needs, and product knowledge. o Reported performance of sales activity, rotation, sold outs, events, promotions, POP material and pricing. o Assisted in merchandising and displays at the stores. o Ensured promoters had product samples, and merchants had enough product to maintain shelves stocked.