- Responsible for the scheduling and the replenishment of various product groups; allocation of material to customer orders; prioritisation of orders in supply bottlenecks; coordination of delivery dates with the Production, Warehouse, Logistics and Customer Service; purchasing of packaging materials; complaints processing- Project work: Creation and implementation of a procedure for complaints handling. Improved customer satisfaction through quicker issue resolution and quality improvement actions.

Relocation to England, house and job search

Relocation from Germany to Denmark, Studying Danish at Studieskolen, Copenhagen - Continuous study, achieved qualification: Danish Education 3 (the recognised level to work in Denmark)

- Responsible for the daily management of the Materials Management team; control and optimisation of the inventory, procurement of merchandise from internal and external suppliers worldwide, close communication with the OEM product management and manufacturing plants to improve the delivery performance; ensuring adherence to processes, focus on customer satisfaction and alignment with business goals; active collaboration with associated departments; development and coordination of the reporting within the European Materials Management team; participation in the annual budget planning for the Langen facility; worldwide coordination of the annual inter-departmental sales forecast- Managerial responsibility for 10 employees

- Responsible for the daily management of the Materials Management team; creation and coordination of the planning process; customer service for key accounts, employee training- Managerial responsibility for 19 employees - Project management: Employee training in order processing in SAP R/3 in Europe- Project work: Implementation of a central planning group for the main German production plants

- Responsible for the establishment of the Customer Service Desk for the core business of the branch detergents, which integrated the functions of Materials Management and Customer Service in one group; extension of further four branches into the group (2001); worldwide support of a Key Account of the branch Detergents; materials scheduling and replenishment for two product groups- Managerial responsibility initially for 4 employees, in 2001 extended to 8 employees- Project work: Development of logistic concepts in collaboration with customers, marketing and logistics; reorganisation of Customer Service and Materials Management; Rollout of SAP R/3 at different German facilities

- Responsible for customer service for Spain, Portugal, Latin- and Central America for the branch Chemical Technical Industry through the local facilities; price calculation; preparation of quotation; order entry and monitoring; handling of claim; claim of outstanding receivables; sales analysis

- Responsible for the scheduling and the replenishment of various product groups; allocation of material to customer orders; prioritisation of orders in supply bottlenecks; coordination of delivery dates with the Production, Warehouse, Logistics and Customer Service

- Responsible for customer service of various European countries for the branch Leather