Claudia Fernandes Email & Phone Number

Transforming Teams from Good to Great | Leading by Example in Global OperationsA global dynamic and results-oriented leader with extensive experience in multinational companies across Sales & Operations, vendor and partner management, customer support, training, planning, fulfillment, processes, and project management in the Technology, Consumer, and Fintech industries. Adept at building and managing strong, successful teams by leveraging Diversity, Equity, and Inclusion (DEI) principles. Proven track record of delivering strategic initiatives and driving inclusive environments.Core Competencies:- Team Building & DEI Initiatives:Expert in fostering inclusive, high-performing teams that thrive on diversity.- Global Vendor & Partner Management:Skilled in managing internal and external global outsourced vendors and partners across diverse cultures and geographies.- Strategic Planning & Execution:Hands-on leader who plans, develops, and executes strategies aligned with business priorities to achieve targets.- Project Leadership:Experienced in leading complex, multi-dimensional projects including country operations setup, GTM launches, and outsourcing operations.- Collaborative Leadership:Strong team player with the ability to build solid relationships at all organizational levels.- Process Improvement:Proficient in process deployment, improvements, simplification, and optimization, driving innovative solutions.- Negotiation Skills:Solid experience in contract negotiation, SOP, RFP processes, and working with cross-functional teams to ensure successful project outcomes.- Market Expertise:Deep knowledge of the Global markets with professional experience across the globe- Advanced Degree in Management and Information Systems from New York University (NYU)and degree in BA- Trilingual in Portuguese, Spanish, and English.

Listed skills include Leadership, Call Center, Retail, Retail Operations, and 32 others.