Cláudia Fernandes

Cláudia Fernandes Email and Phone Number

360° Marketing Executive | Branding & Digital Transformation | Change Management and Innovation | ESG Pioneer | MBA in Business Intelligence @ Bostik
saint denis, paris, france
Cláudia Fernandes's Location
São Paulo, São Paulo, Brazil, Brazil
About Cláudia Fernandes

claudiacsf82@gmail.com | (11) 93219 3073 Marketing & Communications Executive specialized in Branding, with experience in implementing 360° Marketing approaches. Expertise in integrating digital and offline channels, including SEO/SEM, content marketing, social media, email marketing, traditional advertising, events, public relations, direct sales, and e-commerce, in leading companies in the chemical sector.Proven ability to lead organizational transformations with a strategic approach. Deep knowledge in team management, ESG practices, and execution of high-impact projects. Responsible for successful campaigns and product launches that significantly increased performance metrics and market share.Assertive and analytical, with a consistent track record of exceeding challenging targets and strengthening brands in competitive markets. Critical vision combined with effective execution, ensuring competitive advantage and sustainable growth.Efficient in managing Market Research, Product, Internal Communication, and Employer Branding. Capable of strategically aligning various areas and C-Level executive levels, forming high-performance and innovative matrix teams.Experience in budget management and resource allocation with a focus on optimizing ROI. Leadership aimed at increasing productivity, reducing costs, and promoting team development.Agile in leading organizational changes during acquisitions and mergers, with strategic reviews of planning and portfolio management. Committed to operational excellence and strengthening relationships with stakeholders to maximize business opportunities.Specialist in generating qualified leads, driving customer acquisition in B2B markets.Inspirational leadership that promotes the development of engaged and high-performing professionals.Skilled in data analysis and technological innovation, using data-driven insights to enhance marketing strategies and adapt to new tools, platforms, and agile methods.

Cláudia Fernandes's Current Company Details
Bostik

Bostik

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360° Marketing Executive | Branding & Digital Transformation | Change Management and Innovation | ESG Pioneer | MBA in Business Intelligence
saint denis, paris, france
Website:
bostik.com
Employees:
2791
Cláudia Fernandes Work Experience Details
  • Bostik
    Gerente De Relacionamento Com O Cliente
    Bostik Apr 2024 - Present
    São Paulo, Brasil
  • Sika
    Marketing Manager
    Sika May 2020 - Aug 2023
    Osasco, São Paulo, Brazil
    During two multinational incorporation processes, I played a role in structuring and managing high-performance marketing teams, reviewing corporate strategies, and managing the portfolio, which contained a comprehensive range of brands and products, where I achieved significant results.▪ Development of Marketing Strategies and Product Launches: Increased brand awareness and sales growth.▪ Team Management: Leadership of analysts and coordinators, providing direction, training, and regular performance evaluation to maximize team performance and effectiveness.▪ Analysis and monitoring of Data and Campaign Metrics: Development of a proprietary methodology, considering market trends.▪ I directed the planning and actively participated in events and trade shows, managed Partnerships and relationships, bringing successful collaborations and co-marketing opportunities.▪ Digital Strategies: SEO, paid advertising, social media, and influencer marketing, which increased website traffic and social media presence.
  • Parexgroup
    Marketing Manager
    Parexgroup Dec 2018 - May 2020
    Jundiaí, São Paulo, Brazil
    Multichannel Strategies: Increased revenue by reaching a broader and more diverse customer base.▪ I managed the marketing team, where I applied the High Performance methodology focused on skill development and setting clear goals. This resulted in a 34% increase in team productivity during my tenure at the company.▪ Leadership in the development of online and offline content, including blogs, social media, augmented reality, email marketing, and merchandising materials.▪ I established successful strategic partnerships through negotiation and relationships with influencers and complementary companies.▪ Data Analysis and ROI: I used advanced data analyses to evaluate campaign performance and ensured a positive ROI on all marketing initiatives.
  • Quimicryl
    Head Of Marketing
    Quimicryl Jan 2013 - Dec 2018
    Cotia, São Paulo, Brazil
    ▪ I developed, led, and executed strategic marketing plans aligned with business objectives, ensuring sustainable growth and competitive advantage.▪ I led the development and implementation of branding strategies that resulted in a significant increase in brand awareness, value proposition, and customer loyalty.▪ I drove the creation of innovative and effective marketing campaigns, increasing brand visibility and boosting sales by 40% over the past three years.▪ I successfully coordinated corporate events and trade shows, strengthening relationships with clients and strategic partners.▪ I established marketing guidelines and quality standards that served as a reference for the entire team, ensuring communication consistent with the brand.▪ I promoted the growth of the marketing and sales team through training, mentoring, and skill development, resulting in greater efficiency and engagement.
  • Quimicryl
    Cx Manager
    Quimicryl Jan 2007 - Dec 2012
    Cotia, São Paulo, Brazil
    ▪ I developed and implemented effective operational procedures, optimizing efficiency and the quality of the customer experience.▪ I led the training and development of the team, empowering them to deliver high-quality service.▪ Responsible for managing key performance indicators, including the Net Promoter Score (NPS) and GRI (Global Reporting Initiative) Sustainability Indicators, ensuring a fact-driven approach to continuous improvements.▪ I managed the monitoring of customer satisfaction indicators and effectively handled complaint resolution, turning challenges into opportunities for improvement.▪ I was elected as the Senior Management representative in quality and environmental management systems, with the goal of promoting sustainable practices and a culture of quality throughout the organization.▪ I collaborated with the sales team to ensure effective communication that reinforced the brand image and promoted customer satisfaction.
  • Quimicryl S/A
    Supervisora De Atendimento Ao Cliente
    Quimicryl S/A Jan 2001 - Dec 2006
    Cotia, São Paulo, Brasil
    Responsável pela elaboração de procedimentos, treinamento e desenvolvimento de pessoas. Gestão de indicadores de satisfação e reclamações. Caso de Sucesso: Implantação de Pesquisa de Satisfação. Objetivo e resultados: Entender como superar a expectativa do cliente, descobrir os diferenciais da marca e identificar os clientes promotores.
  • Quimicryl S/A
    Telemarketing Operator
    Quimicryl S/A Dec 1998 - Dec 2001
    Cotia, São Paulo, Brazil
    Team operations, responsible for customer service, order processing, and sales forecasting in the Protheus ERP. Exceeding the area expectations and invited to assume a leadership position.

Cláudia Fernandes Education Details

Frequently Asked Questions about Cláudia Fernandes

What company does Cláudia Fernandes work for?

Cláudia Fernandes works for Bostik

What is Cláudia Fernandes's role at the current company?

Cláudia Fernandes's current role is 360° Marketing Executive | Branding & Digital Transformation | Change Management and Innovation | ESG Pioneer | MBA in Business Intelligence.

What schools did Cláudia Fernandes attend?

Cláudia Fernandes attended Universidade Anhembi Morumbi, Appana Território De Aprendizagem, Fespsp - Fundação Escola De Sociologia E Politica De São Paulo, Estácio, Fespsp - Fundação Escola De Sociologia E Politica De São Paulo.

Who are Cláudia Fernandes's colleagues?

Cláudia Fernandes's colleagues are Hardy Cyrille, Marc Miller, Cyril Fabre, Kate Rose, Carmen T., Danilo Leal, Boniface Fiesque.

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