Claudia C. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

This was a sales orientated role, description as follows part of the actions I have managed to contribute to: -Working closely with the internal account team to align on how to drive customer usage increase productivity and identify opportunities-Providing live demos and presentations :offering customers live demos of O365 and M365, showcasing how these solutions can benefit their business.-Driving On-prem to Cloud migration: facilitating customers move from on-premises solutions to cloud-based solutions like digital workforce solutions-Engaging the business decision makers approach to hold productive and collaborative conversations-Helping customers identify areas where moving to the cloud will benefit their business. Providing support in developing adoption plans to ensure a smooth transition

Microsoft London Hub

Direct Sales and Support Microsoft London Hub-Engaged on a 1:1 basis with Microsoft customers from the SMB, EDU and Enterprise space helping them assess and uncover needs in the direction of digital transformation with our technology-Planned and organised private end user training for M365, Power Platform, Accessibility in alignment with customer demand and need (remote)-Delivered public end user training available on the Microsoft website(remote)-Managed my own time and projects-Operating with CRM system(D365)-Engaged EMEA and CEE area helping generate and build pipeline for quarterly KPIs-Creating and organising learning resources and materials for clients(remote)-Delivered Microsoft Store Enterprise Experiences at our London Experience Centre, this consisted in live in person demonstrations surrounding the benefits of using our technology and the impact it delivers-Research-Provided support and feedback for peers as well as helped mentor and onboard new team joiners

London, England, United Kingdom

Operated a cash register for cash,vouchers and credit card transactions with 100%accuracy- Stocked and remplished merchandise according to shop layouts- Priced merchandise,stocked shelves and took inventory of supplies- Cleaned and organised the shop- Alerted customers to upcoming sales events and promotions- Trained various new sales associates each quarter- Completed all point of sale opening and closing procedures,including counting thecontents of the cash register- Handled all customers relations issues in a gracious manner and in accordance withcompany policies- Welcomed customers into the shop and helped them locate items and give recommandations- Shared best practices for sales and customer service with other team members to helpimprove te shop's efficiency- Communicated clear expectations and goals to each team member- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner- Actively pursued personal learning and development opportunities

Processed cash and card payments rapidly and accurately- Responded to all customer enquieries thoroughly and professionally- Greeted customers in a timely fashion,whilst quikly determining their needs- Answered customer questions about product availability and shipment times- Maintained records related to sales- Recommended merchandise to customers based on their needs and preferences- Contacted other store locations to determine merchandise availability

Helped me develop better English skills- Learned what actual customer service means- Learned how to deal with customer's demands in a polite manner- Was given training in different parts of the shop which included cash and cardhandling,cleaning and visual merchandising

Helped develop the family's schedule to maintain household order- Managed household staff while parents were away- Organised activities that enchanced child's play activities to verify safety- Communicated with parents about daily activities and behaviours- Engaed with the child on an individual basis to build positive relationships with him- Took the child to various play groups organised at the children's center,so he couldengage with other children and develop new skills

Brad, Hunedoara, Romania

Communicated operational issues and changes to supervisor on regular basis- Maintained accurate stock records and schedules- Communicated all emergencies, delays due to weather and carrier schedule changes tocustomers and supervisors- Picked products for specific routes according to pick sheets- Tracked time spent on assignments each day for productivity reporting- In charge with the manual handling of the packages- Preparing the orders into pallets, organising and scanning the final products- Introducing all data into a program

Business Management And Entrepreneurship

Hnd In Business Management, Business, Management, Marketing, And Related Support Services

Diploma And Certificate, Language And History