Claudia Cuevas Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Achieved 99.95% availability of all critical host systems and network infrastructure by managing day-to-day operations, including system optimization, configuration and maintenance.
• Improved systems and network infrastructure security working with 3rd parties and key stakeholders on internal audits to ensure Information Security policies, procedures and controls aligned with all associated.
• Upgraded, maintained and configured unified collaboration and VOIP… Show more
• Upgraded, maintained and configured unified collaboration and VOIP infrastructure company-wide, allowing users to communicate more efficiently across global offices. Show less

• Provided French tier III support to IBM’s financial, telecom, and oil and gas clients
• Managed Exchange 2003, 2007 and 2010 servers for 12,000+ users
• Collaborated with 3rd party vendors to resolve customer technical issues
• Managed system backups and recovery using Tivoli and conducted configuration management security audits

• Achieved 99.98% uptime customers SLAs by maintaining and monitoring a data center of 40+ physical servers and network infrastructure
• Designed and implemented VoIP call center solutions at customer’s sites
• Identified, troubleshoot and resolve system hardware and software problems for all onsite windows systems
• Provided Bilingual tier III support to Bell Canada customers
• Administered Active Directory, IIS, DHCP and DNS servers and other infrastructure… Show more
• Administered Active Directory, IIS, DHCP and DNS servers and other infrastructure devices Show less