Claudia Hedges Email & Phone Number

Mclean, Va, Us

Vienna, Virginia, United States

• Senior Business Analyst supporting and providing day to day managements for IT Operations and Services, supporting OEHRM (Office of Electronic Health Record Modernization), TIO (Technology and Integration Office), and OIT (Office of Information Technology) stakeholders • Plan coordinate, and manage the actions taken by the team members to implement VA EHRM stakeholders’ requirements and the Healthcare IT systems (Electronic Health Records, Health Information exchanges, Clinical repositories, Clinical applications)• Agile Environment, work in sprints, daily communications (Microsoft Teams, emails, etc.) and interdependencies between projects. I facilitate meetings, presentations, and all the aspects of reporting• Obtain requirements, evaluating objective, goals, and deployments schedules of multiple projects, such as: EUD/Printer, Forward Deployed Servers, 724 Downtime Viewer, Mobile Device Solution, Training and Temp Space, Cerner Equipment Install, Cerner-ESD Interface, Mobile Devices, LAN/WAN Assessments, NextGen WiFi, Security Stacks, VoIP Phones, Cerner Printing, Closets, Remote Training Site Support, iAccess Kiosks, etc• Perform quality assurance (QA) functions on VA IT support spaces in support of the EHRM rollout. Technical writing and documentation• Identify gaps between current processes, procedures, and EHRM requirements. • Change and release management processes, Lessons Learned • Provide daily oversight and coordination with OEHRM deployment managers, DSO SMEs, VHA Facility Management Services, and Cerner support staff• Responsible for planning, organizing, directing, and tracking all aspects for risks and issues, JPIs (Justification Packages Investment). Scheduling, action items, travel, Using ServiceNow, Jira, Jira Roadmaps, Microsoft (MS) Teams, Microsoft Project, and SharePoint• Dynamically evolving work environment, my role and activities vary day to day

Washington D.C. Metro Area

• Management Analyst providing Strategic Analysis, Quality Assurance, Process Improvement and Support Services to Senior Leadership in the Office of Small and Disadvantaged Business Utilization (OSDBU) • Performed quality review and quality assurance documentation, change management, identify potential risks, develop mitigation strategies, plan, and execute programs, as well as applying and implementing the Government Accountability Office’s (GAO) Greenbook US GAO Standards for Standards of Internal Control in the Federal Government GAO-14-704G to the entire OSDBU agency• Planned and monitored OSDBU directories, developed strategies analysis and provided solutions• Developed written and oral communication materials presented to Leadership Huddle Boards concerning OSDBU programs and activities• Conducted internal audits, compliance audits, investigative audits, management review meetings, CCB meetings (Change Control Board), prepared productivity reports, QMR, Huddle Boards (Dashboards) for OSDBU Directorates and performed trend analysis to establish metrics for reporting to upper management• Delivered presentations to executive leadership• Provide all the artifacts for the internal audit’s programs.• Collected community stakeholder written input through surveys performed by SOC (Strategic Outreach & Communication) and CVE (Center for Verification and Evaluation).• Conducted policy analysis though internal audits to comply on Greenbook and Lean Six Sigma.• Developed Risk Management for the entire organization, Risk Registers, and their probabilities.• Planned and designed a wide range of outreach events, including meetings, roundtables, conference calls, town halls, and informational meetings for CVE National Events. Researched relevant individuals and Veterans Small Business owners prior to community outreach events and activities• Successful retention of ISO 9000:2015 Certification for fiscal year 2018 and 2019 for OSDBU

Falls Church, Va

• Conducted Quality Assurance Surveillance (QASP) for CBIS and EHR Core Cyber Security Programs• Prepared monthly reports and metrics to management, which included information regarding risk assessment and mitigation for funding, quality, scheduling, and contract performance• Served as the principal Quality Liaison for ALTHA, and MHS Genesis (i.e. Electronic Medical Records)• Served as the lead in transitioning CBIS and EHR core programs into an Agile environment• Interfaced with various divisions to perform data analytics for CBIS and EHR Cyber Core Programs to develop POA&Ms which ensured programs were managed effectively and efficiently• Conducted detailed analyses of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement• Conducted daily ongoing and proactive communication with all stakeholders.• Analyzed quantitative data and use performance dashboards and database reports to perform systematic analysis of operations reports.• Managed integrated resource system to assist in qualification processes, enlistment reporting, applicant management, data analysis, and system access

Remotely

• Test planning, Test execution, Bug identification, Manual Test (quality center), Test Automation (selenium), Test documentation, Requirements Analysis, Collaboration with developers, Defect tracing, Performance Testing, Security Testing and Continuous improvement.• Regression testing to ensure the new code changes do not affect existing functionality• User acceptance testing (UAT)• Test environments (setting up and configuring test environments)• Performed manual and smoke testing supporting the lifecycle of the product • Identified opportunities for improvements• Reporting status report and software quality• Diagramed business processes, system, workflows, data flows, and context diagrams• Utilized ALM Quality Center for requirements management (User Stories)• Served as a team member in requirements mapping and preparing Requirements Traceability Matrixes• Performed web-based testing using UFT for checking page contents, broken links, web objects, frames, and tables• Performed SQL, queries with multiple tables joins and subqueries• Adjusting to changing business requirements to support evolving needs.• Strong verbal, written and interpersonal skills, ability to tailor communication to management, stakeholders, users, SMEs, and developers.

Education record

Bachelor Of Business Administration - Bba, Business Administration And Management, General