Claudia Hedges Email & Phone Number

Mclean, VA, US

Vienna, Virginia, United States

• Senior Business Analyst supporting and providing day to day managements for IT Operations and Services, supporting OEHRM (Office of Electronic Health Record Modernization), TIO (Technology and Integration Office), and.
• Plan coordinate, and manage the actions taken by the team members to implement VA EHRM stakeholders’ requirements and the Healthcare IT systems (Electronic Health Records, Health Information exchanges, Clinical.
• Agile Environment, work in sprints, daily communications (Microsoft Teams, emails, etc.) and interdependencies between projects. I facilitate meetings, presentations, and all the aspects of reporting
• Obtain requirements, evaluating objective, goals, and deployments schedules of multiple projects, such as: EUD/Printer, Forward Deployed Servers, 724 Downtime Viewer, Mobile Device Solution, Training and Temp Space.
• Perform quality assurance (QA) functions on VA IT support spaces in support of the EHRM rollout. Technical writing and documentation
• Identify gaps between current processes, procedures, and EHRM requirements.

Washington D.C. Metro Area

• Management Analyst providing Strategic Analysis, Quality Assurance, Process Improvement and Support Services to Senior Leadership in the Office of Small and Disadvantaged Business Utilization (OSDBU)
• Performed quality review and quality assurance documentation, change management, identify potential risks, develop mitigation strategies, plan, and execute programs, as well as applying and implementing the Government.
• Planned and monitored OSDBU directories, developed strategies analysis and provided solutions
• Developed written and oral communication materials presented to Leadership Huddle Boards concerning OSDBU programs and activities
• Conducted internal audits, compliance audits, investigative audits, management review meetings, CCB meetings (Change Control Board), prepared productivity reports, QMR, Huddle Boards (Dashboards) for OSDBU Directorates.
• Delivered presentations to executive leadership

Falls Church, VA

• Conducted Quality Assurance Surveillance (QASP) for CBIS and EHR Core Cyber Security Programs
• Prepared monthly reports and metrics to management, which included information regarding risk assessment and mitigation for funding, quality, scheduling, and contract performance
• Served as the principal Quality Liaison for ALTHA, and MHS Genesis (i.e. Electronic Medical Records)
• Served as the lead in transitioning CBIS and EHR core programs into an Agile environment
• Interfaced with various divisions to perform data analytics for CBIS and EHR Cyber Core Programs to develop POA&Ms which ensured programs were managed effectively and efficiently
• Conducted detailed analyses of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement

Remotely

• Test planning, Test execution, Bug identification, Manual Test (quality center), Test Automation (selenium), Test documentation, Requirements Analysis, Collaboration with developers, Defect tracing, Performance.
• Regression testing to ensure the new code changes do not affect existing functionality
• User acceptance testing (UAT)
• Test environments (setting up and configuring test environments)
• Performed manual and smoke testing supporting the lifecycle of the product
• Identified opportunities for improvements

Education record

Bachelor Of Business Administration - Bba, Business Administration And Management, General