Claudia Johnston Email & Phone Number

• Answered multi-line phone system and assisted patients with account inquiries, refund requests and medical inquiries.• Posted patient payments to corresponding accounts and analyzed account financials to resolve discrepancies.• Increased company Medicaid revenue to $20,000+ per month.• Prioritized agenda to meet specific office and accounting deadlines for company• Reprocessed denial claims by creating documents and faxing appeals • Pre-collected payments for surgical procedures after receiving approval from insurance companies• Utilized Microsoft Teams for in-house communication with staff• Maintained patient confidentiality while keeping sensitive information private under the HIPAA law.

• Supported hundreds of branches by reviewing patient reports/orders and qualifying medical equipment through their health insurance• Qualified Durable Medical Equipment and Oxygen via ACIS database and ANA qualification software for time sensitive orders for patients who are awaiting hospital discharge• Communicated with managers and teammates by utilizing Microsoft Teams for weekly meetings and one on one conferences• Created birthday emails using Microsoft Outlook to increase morale and celebrate team members• Requested Preauthorization for equipment by faxing request to insurance company through Rightfax system• Maintained patient confidentiality while keeping sensitive information private under the HIPAA law.

Lakewood, Wa

• Assisted with inventory and stock placement; updated inventory spreadsheets to reflect stock and submitted orders as needed• Utilized computer system to process customer transactions; managed cash in registers and inspected cash drawer each day for accuracy• Trained 5+ personnel on company policies and procedures; assisted with troubleshooting computers and network issues

Huntsville, Alabama Area

• Used Microsoft Office to schedule and update client appointments; answered phone to schedule appointments and answer client questions/complaints.• Processed 50+ client applications and prepared financial documents for clients to complete and submitted in their file• Entered client data into spreadsheet using Microsoft Excel, verified end-of-day accounting and faxed reports

•Used Point-of-Sale software to track customer products and pricing and to evaluate the total of customer order•Answered phones and handled large orders within a given deadline•Provided samples, initiated product sale, and packaged products for customers•Issued Western Union money orders and verified accounting procedures

Business Management

I am currently seeking a Business Management degree!

Bachelor Of Science (B.S.), Food And Nutrition

Activities and Societies: Women's Chorus, University Singers, Parker Adams Living Learning CommunityIn May 2009, I earned a B.S. degree.

High School Diploma

Activities and Societies: National Beta Club, National Honor Society, Gamma Phi Delta, Women's Chorus, Concert Choir, Trouveres Show.