Claudia Machado Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

Full-time role leading the CVC International Logistics team to contribute to organisation's sustainability-focused Supply Chain Vision. Key career highlights include:- Lead specialist and cross functional teams across Australia and New Zealand- Leadership of Import & Export supply chain management, Finished Goods, Ingredients & Packaging- Oversee execution of Import and Export processes to ensure optimal Customer Service and Cost- Develop more efficient and customer centric Shipping network supply chain - Champion modern supply chain principles such as Lean and Customer Value.- Manage operational relationships both up and down the Supply Chain (Suppliers and Customers) - Ensure the minimisation of waste and maximising of value to all stakeholders

Melbourne, Australia

Built an accomplished career with DHL, one of the world’s biggest brands. DHL International Supply Chain (DHL ISC) is part of the Deutsche Posts DHL Group that provides global 3PL services with more than 1,000 supply chain experts, across 82 offices in 46 countries worldwide: - Key conduit of team that managed Coles Supermarket account- Managed Coles International Supply Chain division- movement of containers- Applied excellent negotiation and persuasion skills to successfully identify opportunities and risks - Effective “Customer Facing” representative for DHL to the Coles business- Planning and executing customer acquisition, retention and growth strategies- Provided exceptional quality service and solutions to key customers for all of their logistics needs, - Enhanced Coles Supply Chain Planning and Buying/Merchandising using DHL’s ERP platform - Led Solution Design, Supply Chain Engineering and Account Development teams- Worked with DHL Origin and Control Towers to address service issues and rectification- Ongoing SOP development and refinement to support the Coles’ supply chain transformation

Melbourne, Australia

Worked in another promoted role for DHL, working in a dual capacity- as a trusted “Subject Matter expert” on all supply chain escalated matters and also a team manager. Demonstrated excellent pro-active leadership that helped foster a culture of “real time responsiveness” in key areas:- Training, mentoring and development as well as performance management of direct reports- Used my expertise working on special company projects / campaigns to identify new opportunities - Reengineered existing SOPs to ensure Continuous Improvement - Supported various ISC customers across the Wesfarmers retail portfolio- Supported operations team to engage with Origin network to achieve SOP compliance- Adapted to different non-standard customer requirements outside of SOPs to achieve KPIs Partnered with Key Account Managers to educate customers on Origin and Destination processes - Recommended and implemented preventative measures or enhanced processes - Successful building and management of high performing operations teams - Ensured ~140k TEU were processed through to customer acceptance

Melbourne, Australia

Before becoming part of the DHL team, I worked for Exel Logistics, which was taken over. Using my excellent customer service skills, I was promoted to take on specialist role as “First Point of Contact” to major customers for operations- Preparation of KPI suite and monitoring / reporting on achievement and non-conformance- Process shipments as per respective SOP- Frontline customer service and customer care

Melbourne, Australia

Porto Alegre Area, Brazil

Bachelor'S Degree, International Business/Trade/Commerce

Business, Management, Marketing, And Related Support Services

Importing /Exporting Introduction