Claudia Lima Email & Phone Number

Chile

Mexico City, Mexico

Guatemala, Guatemala

Responsible for planning, directing, and overseeing the operation of an On-Site Credit Card Department of 40 team members. Origination strategy design and initial credit limit algorithm for Credit Cards and other Credit products. Risk analysis, control design and data driven decision-making in daily operations. Development of new projects aligned to promote customer service to both internal and external customers through RPA technology. • Created and designed a new project to promote business continuity by replacing in-person Credit Analysts service through remote service while increasing the number of sales channels.• Developed the On-Site Credit Card department from scratch by creating controls, documenting and designing processes, training the team consistently, and forming the structure in order to attend the biggest sales channel.• Designed credit card inventory control system for 22 sites achieving the replacement of obsolete inventory from past years with new inventory while maintaining appropriate levels.

Guatemala, Guatemala

Responsible for strategizing and negotiating with suppliers and vendors, both national and international acquiring cost-effective deals and reducing expenses. • Assumed budget control of 80% of company’s expenses by developing S&OP from scratch for critical material categories company needed to operate, while considering sales department strategies. • Negotiating price reduction with top suppliers, which represent over $80M in annual purchases by designing a price formula including commodity behavior. • Implemented quarterly bidding process to purchase in a transparent way to suppliers who offered the best price/quality options.

Guatemala Area

Responsible for the purchase, forecasting planning and distribution of spare parts inventory for the warehouses in Central America including Guatemala, Panama, and Costa Rica.• Improved customer service by implementing an inventory control for each warehouse in the region which helped meet timeline objectives for our clients. • Developed S&OP plan for purchase of spare parts by creating communication channels with sales area and anticipating new product launches.• Created sales campaign of obsolete spare parts of models that had the warranty period expired to have available space in the warehouses and recuperating cash flow for future purchases.• International purchasing negotiations with suppliers from United States, China, Colombia and Mexico.

Guatemala, Guatemala

Part of the Regional Distribution Center team in the logistics department in charge of the daily performance while meeting clients shipping expectations.• Local dispatch and exports to Central America and the Caribbean• Responsible for maximizing productivity in the warehouse (improving shipping process)• Support customer service with initiatives to help meet customers shipping requirements• Responsible for strategizing and negotiating with suppliers and vendors (national and international) in order to find the fastest itinerary along multiple stops• Participated in a project for the installation and certification of WMS (Warehouse Management System) in SAP• Obsolete inventory destruction process design

Guatemala, Guatemala

Part of the Quality department team in charge of verifying that new projects and products meet the specifications and requirements established by the corporation.• Verify the instalation, operation and performance of all the new manufacturing plant projects (production lines, product implementation, category implementation)• Responsible for verifying the overall equipment effectiveness (OEE) of the new production lines• Assess, improve and communicate the level of quality in the manufactured products• Quality reports for measuring the capability of the equipment installed (Cpk, Ppk)• Effective project scheduling design by ensuring communication with Project Manager and Manufacturing team

Guatemala, Guatemala

Part of the manufacturing plant team in charge of creating an innovative project to promote sustainability and responsible waste use.• Projects for reducing waste in the different manufacturing processess (SMED)• Innovation of products and processes (Continuous Improvement)• Waste management project ($13K yearly savings)• Lean Manufacturing project for the spare parts in the storage area• Participation in daily staff meetings

Master Of Business Administration - Mba

Industrial Engineering

High School Diploma