Career developed over 10 years in the administrative area, in the companies: SUL AMERICA SEGUROS and ALLIANZ SEGUROS in Brazil; BIDVEST NOONAN and THE ART OF COFFEE in Ireland. With extensive knowledge and experience in project management, process mapping, lean six sigma, kanban, continuous improvement, design thinking, and agile methodologies. It was possible to reduce costs, and process times, implement new systems, eliminate inefficiencies in operations, increase the level of results control, and develop action plans to prevent a recurrence of the problem.Effective participation in large projects, such as: implementing a home office before the pandemic, with very high productivity gains, which greatly facilitated the company's work after the pandemic's arrival because the home office was already a reality; Implementation of the company's new office in record time; During university, completing various projects in the food industry and researching ways to improve the nutritional value of food products.Soft skills include initiative, punctuality, people management, organization, quick learning, dynamism, empathy, and rapid problem-solving.Dorset College graduate in Business Administration, specializing in international business, primarily for the food industries, with advanced English level and eligibility for full-time employment.
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Consultora De VendasNestlé Apr 2024 - Jul 2024São Paulo, Brasil• Atendimento aos clientes na loja Dolce Gusto NEO, desde a recepção, auxiliando os mesmos em suas respectivas dúvidas referente aos produtos. Oferecendo e preparando a degustação dos cafés;• Efetivação de vendas consultivas de máquinas, cafés e acessórios;• Realização de cadastro de novos membros, fidelização através do relacionamento com o cliente, usando as ferramentas digitais. Acompanhamento pós-venda;• Realização de relatórios, controle de indicadores de resultados;• Auxílio na gestão do estoque de insumos e otimização de recursos;• Organização da loja, execução das orientações de VM. -
ManagerThe Art Of Coffee Limited Jan 2022 - Dec 2023Dublin, Condado De Dublin, Irlanda• Monitoring of food inventory levels and freshness;• Execution of purchase orders, negotiation with vendors, and monitoring of on-time delivery;• Leadership of the cafe's team, facilitation of feedback meetings, determination of work schedules, training of personnel, and service of customers during peak hours. -
Team LeaderBidvest Noonan May 2018 - Mar 2020Dublin, Condado De Dublin, Irlanda• As a leader of the facilities team managed the flow of upcoming tasks;• Material inventory management and optimization of resources;• Inspecting the quality of the services rendered to the client, as well as monitoring audits;• Team training and evolutionary feedback meeting. -
Products AnalystAllianz Brasil Jul 2017 - Nov 2017São Paulo, São Paulo, Brasil• Leadership in the implementation of a new endorsement calculation system for the Auto product, in order to streamline and automate the process within the company and prevent failures;• Scheduling and monitoring of project results in weekly meetings, primarily with the IT and Commercial departments;• Modifying the product information manuals to provide the customer with greater clarity;• Monitoring of system tests and certifications. -
Project AnalystSulamérica Aug 2013 - Jun 2016São Paulo, São Paulo, Brasil• Responsible for managing projects focused on the continuous improvement of operational processes using Agile Methodologies, Lean Six Sigma, Kanban, and design thinking;• Mapping of cross-departmental processes to identify process gaps and their root causes, allowing for more efficient solutions;• Control of project deadlines, scope, and financial viability to enhance ROI;• Effective participation in the project to implement the company's new headquarters, including infrastructure relocation, architecture, and team distribution with support from the IT and Facilities teams;• Preparation of performance indicators and weekly submission of board reports;• Coordination of the project to implement a home office in the Auto and Mass Operations area, with subsequent expansion to other departments as a result of the teams' increased productivity;• Development of incident management in the operations area, including error analysis, corrections, and identification of the root cause of problems for continuous improvement associated with the IT area.
Claudia Gomes Education Details
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International Business -
Business Administration, Management And Operations
Frequently Asked Questions about Claudia Gomes
What is Claudia Gomes's role at the current company?
Claudia Gomes's current role is Projects and Products Management | Continuous Improvement | Marketing.
What schools did Claudia Gomes attend?
Claudia Gomes attended Dorset College Dublin, Universidade Metodista De São Paulo.
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