consolidación ,liquidación de deudas, prestamos, experto financiero, BBB.

CURRENTLYElectric Engineer, Project manager / Freelance Electrical Engineer projects for Residential and Commercial areas, performed engineering assessment of defective product units providing feedback the involved organizations, design for electrical drawings.Experience working directly with Construction projects for residential and commercial areas such as coordinate with the Facilities Manager, other areas engineers to define, design, plan and execute. Construction and maintenance of equipment, machinery, buildings and other facilities. Approving electrical projects to meet requirements defined by CFIA.

360 checking account rep, inbound calls, disputes,cards, account verification

Support Services Group, SSG, Altice, Optimum USA cable and internet company . https://www.optimum.comJob Description Responsibilities include:• Upgrade internet services for existing customers.• Mobile sales and mobile plans.• Internet plans, fiber plans.• Customer service BASIC QUALIFICATIONS· Proficiency in Spanish and English.· persuade customers.· Good advicer representative.· Working knowledge of Microsoft package and internet browsing.

Inbound /outbound calls rep level 2, and retail customer service RCS(2021-2022)Concentrix, ACE, ace cash express.https://www.acecashexpress.comJob Description Responsibilities include:• Installment loans.• Payment plans.• Bank verifications, 3way calls.• Retail customer service, classify the issue in a form and the case will escalate for the district manager• Extension plans• General customer service, due dates, remaining balances. · BASIC QUALIFICATIONS· Proficiency in Spanish and English.· Excellent customer service.· multitasking.· Working knowledge of Microsoft package and internet browsing.

(2020-2021)Amazon Vision Operations Center (AVOC), this is a team that remotely handles stowing activities in the Fulfillment Centers globally. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.Job Description Responsibilities include:· Watching the video of the event, understand it thoroughly and make best use of the human judgement and available resources to resolve it.· Able to systematically escalate problems or variance in the information to the relevant owners/ teams / managers, according to processes and standards.· Understand performance metrics and process requirements to drive business results in live environment.· Analyze and detect exceptions.· Meets predetermined and assigned productivity and quality standard targets.· Constantly contribute to process improvements.· Is comfortable working in a fast paced environment· Demonstrates willingness to support several projects at one time, and to accept re-prioritization as necessary BASIC QUALIFICATIONS· Proficiency in Spanish and English.· Able to work with video content.· Ability to work and thrive in a fast paced environment.· Working knowledge of Microsoft package and internet browsing.

Electric Engineer, Project Manager / CEMA (COSTRUCTORA ELECTROMECANICA) 2015 – 2017Main Projects Below:Project: TORRES DE LLORENTE, TIBAS SAN JOSE. Construction project coordination and implementation. Budget and inventory administration, order purchase, electric supplies. Planning and execution of electrical documentation requirements by Costa Rican regulations.Project: RESIDENTIAL LUXURY CAFÉ BRITT, SANTA ANA. Project coordination and construction works, construction supervision, electrical guidelines and analysis to upper management and projects directors. Estimations on inventory and project duration.Project: Pumping Station, AYA Santa Rosa Limon. Supervision of the Pumping station project, follow up of project deployment, cost forecast, supplies and materials prior project start.Weekly report and status updates of the Station to the customer, logs, pictures in order to documents the physical advances.

Electrical Engineer / DITESA (Electricity and Industrial Automation Store) 2014- 2015Working directly with customers, providing support and recommendations for lighting equipment, installations on site for electrical and industrial equipment.

Customer Tech Support / Aegis2012 – 2013L1 Agent, incoming and outbound calls. Image manipulation for ¨Shutterfly¨ Business Unit, resize, cropping and image edition for clients. (photobooks)Take a costumer issue and solve as the metric time.Inbound and outbound calls, refunds, place a new order, reorders, built up proses with software,Best advisor, follow up issue.