Cláudio Nobre De Mello Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

Rio De Janeiro Area, Brazil

Rio De Janeiro, Rio De Janeiro, Brazil

Redução de despesas fixas: renegociando contratos de telefonia, internet e host de servidores virtuais atingindo a meta de redução estabelecida.Coordenação operacional: coordenando os colaboradores nas rotinas operacionais.Mapeamento e otimização de processos: identificando os processos existentes na empresa, propondo melhorias e otimizando as devidas documentações.Atendimento aos clientes: atuando tanto em reuniões regulares quanto em reuniões pontuais, servindo de ponte entre as demandas dos clientes e a empresa, desenvolvendo soluções para atender as mesmas.Beta tester dos aplicativos: realizando testes com os aplicativos da empresa (web e mobile), identificando falhas e erros tanto nas versões beta quanto nas versões em produção, ajudando ao time de desenvolvimento nas devidas correções.

Rio De Janeiro, Rio De Janeiro, Brazil

Reporte: Conselho Administrativo da empresa- Conselheiro de TI: ajudando o CA no entendimento das mudanças de TI requeridas para a instituição assim como a criação de um departamento de TI.- Gerenciamento de projetos: elaboração de um plano para a transformação digital da escola e faculdade, definição de orçamentos, avaliação de novas tecnologias e aquisição de hardware e software.- Documentação processual: documentando e otimizando os processos financeiros.- Gerenciamento de contratos: equipes terceirizadas (empresa de suporte níveis 1, 2 e 3 para usuários e empresa terceirizada do parque de impressão).- Gestão de equipe: em conjunto com o controller realizando a gestão da equipe financeira.- Relatórios financeiros: elaboraando dashboards (Power BI) e otimizando os relatórios em Excel pré existentes.

Rio De Janeiro, Rio De Janeiro, Brazil

Report: General Manager (Italy) and General Director (Brazil) Project Management: process creation, communication flow definition, task division, deadline setup, customer logistics. Dealing with the IT/Telecom team for all the sector requests and demands and also managing sharepoint. Team Management: recruitment, selection, training and daily management. Development and implementation of the strategic and operational plan for the Dignitary Program (domestic and international). Planning, coordination and implementation of the Dignitary Program (domestic and international).

Rio De Janeiro Area, Brazil

Report: Latin America IT Manager (Costa Rica) and Global IT Director (US) Server and network management (Exchange, AD, SharePoint, VMWare, File/Print Server, MEGA ERP with Oracle DB). User support levels 1, 2 and 3 (VIP and regular users). IT asset management and depreciation thereof. Telecom contract management (local telephone companies, carriers and ISP).  Dealing with hardware and software vendors (for purchase) and service providers.  Technical assistance at the opening of 4 new branches and expanding the main office in Rio de Janeiro: management of infrastructure projects, layout, as well as measurement of the required hardware to meet the business demand in a short/medium period of time (all procedures completed within the release of the license and CNPJ). IT cost related management: leading negotiation with local carriers (reduction of costs), hardware and software vendors and service providers.

Rio De Janeiro Area, Brazil

Report: Owners of the company. Server and network management (Samba, VMWare, backup) User support levels 1, 2 and 3 (VIP and regular users). Prospecting new customers along with the commercial team. Telecom contract management (local telephone companies, carriers and ISP).  Dealing with hardware and software vendors (for purchase).  Software documentation: increasing value to the company, creating manuals for the use of products in end-user and system administrator versions. Internal security: responsible for design and deploy a CCTV system.  IT cost related management: leading negotiation with local carriers (reduction of 15%), hardware and software vendors and service providers. Server migration: performing the replacement of servers in colocation for virtual servers hosted on Amazon, ensured the reduction in monthly expenditure by over 80% and increased the backup routines and systemic availability.

Rio De Janeiro Area, Brazil

Report: Americas Manager (US) and Global Manager (Canada). Helping the internal clients in the search of business, to comply with the team’s goal. Daily/weekly reports, showing open deals (divided by products/customer/price/condition). On demand dashboards and reports creation, providing important information for the internal customers.  Report optimization: coordinating the team in optimizing and creating new reports and dashboards, thereby increasing the value of information delivered to internal customers, reducing the update time in 10 hours/week for each team member. Leadership in conducting meetings (by teleconference) with customers for greater understanding of the business.  Main tools used in the projects: Brio, Hyperion and Excel.  Audit DB: coordinating and mediating the senior DBA team to identify obsolete information, removal the same and optimizing the access. This brought a reduction of 20 hours/week processing information. IBM-Cognos focal point: participating in a global team with 9 members, served in the systemic integration of the newly acquired tool, enabling related sectors to use it.

Master Of Business Administration - Mba, Strategic It Management

Computer Science