Claudio Martins Email & Phone Number

• Outlined a strategic plan for sales, increasing pipeline activity by 37% with a 34% conversion rate.
• Generated $700K in new revenue and boosted total revenue by 15% through upselling and cross-selling.
• Developed and maintained relationships with 80 clients, resulting in a 15% increase in referrals.

• Increased recurring revenue by 20% in 12 months through upselling and tailored solutions.
• Cut onboarding time by 30% by optimizing workflows and collaborating across teams.
• Crafted proposals that addressed customer needs, resulting in $890K in revenue + $4M in savings.

• Managed a portfolio of 600 clients, conducting an average of 25 monthly customer onboardings.
• Achieved an average CSAT of 4.7/5 by resolving 95% of customer inquiries within 72 hours.
• Increased CRR by 13% and reduced Churn from 20% to 8% by enhancing delivery accuracy.

• Improved office efficiency by 20% through bilingual communication and document management.
• Reduced scheduling conflicts by 29% by managing calendars and meeting arrangements.
• Resolved international client inquiries 25% faster with bilingual customer service.

Education record

Education record