Claudio Martins

Claudio Martins Email and Phone Number

Experienced near-native English speaker based in Latam.
Claudio Martins's Location
São Paulo, Brazil, Brazil
About Claudio Martins

Account Manager with over 9 years of experience in B2B Sales and Customer Success. Drove $1.6M revenue growth through upselling and lead generation. Increased retention by 13% and improved CSAT to 4.7/5. I’m a near-native English speaker helping businesses engage customers remotely from LATAM, cutting costs by up to 30%.Strategic Planning | Prospecting | Lead Generation | Cold-Calling | Qualifying | Presentations | Demos |Proposals | Negotiation | Relationship | Closing | Agreement | Project Management | Onboarding | Training | Referrals | Data | Analysis | Forecasting | Follow-up | RenewalBook Now: https://calendar.app.google/48WHGozWXysNHN6z8

Claudio Martins's Current Company Details

Experienced near-native English speaker based in Latam.
Claudio Martins Work Experience Details
  • Tracktracerx
    Account Executive
    Tracktracerx Apr 2022 - Jan 2024
    • Outlined a strategic plan for sales, increasing pipeline activity by 37% with a 34% conversion rate.• Generated $700K in new revenue and boosted total revenue by 15% through upselling and cross-selling.• Developed and maintained relationships with 80 clients, resulting in a 15% increase in referrals.
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  • American Par
    Senior Account Executive
    American Par Jul 2015 - Mar 2022
    • Increased recurring revenue by 20% in 12 months through upselling and tailored solutions.• Cut onboarding time by 30% by optimizing workflows and collaborating across teams.• Crafted proposals that addressed customer needs, resulting in $890K in revenue + $4M in savings.
  • Ups
    Customer Success Manager
    Ups Oct 2010 - May 2015
    • Managed a portfolio of 600 clients, conducting an average of 25 monthly customer onboardings.• Achieved an average CSAT of 4.7/5 by resolving 95% of customer inquiries within 72 hours.• Increased CRR by 13% and reduced Churn from 20% to 8% by enhancing delivery accuracy.
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  • Ibm
    Bilingual Customer Service Representative
    Ibm Feb 2007 - Aug 2009
    • Improved office efficiency by 20% through bilingual communication and document management.• Reduced scheduling conflicts by 29% by managing calendars and meeting arrangements.• Resolved international client inquiries 25% faster with bilingual customer service.
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Claudio Martins Education Details

  • Master Of Business Administration
    Master Of Business Administration
  • Graphic Design Degree
    Graphic Design Degree

Frequently Asked Questions about Claudio Martins

What is Claudio Martins's role at the current company?

Claudio Martins's current role is Experienced near-native English speaker based in Latam..

What schools did Claudio Martins attend?

Claudio Martins attended Master Of Business Administration, Graphic Design Degree.

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