Cláudio Gomes Email and Phone Number
Cláudio Gomes work email
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Cláudio Gomes personal email
With 15 years of experience in IT support, I provide assistance in English, Spanish and Portuguese.During this course I acquired skills in identifying and sorting several IT and helpdesk issues related to applications, knowledge and troubleshooting of Windows 7 & 10, Active Directory, Windows Azure, Office 365, Intune, Jamf, android and iOS devices along with SQL language.I like to know the source of issues and get a solution. I consider myself versatile and adapt well to any environment and challenge within my scope and always following the ITIL processes. Im very autonomous but I also like to work in a team and committed to get the best results. My focus is to continue to evolve in this area, getting contact with the newest technologies and looking for areas of greater responsibility and automation in order to manage my work more efficiently. You can count on me!You can also contact me by email to: claudio.mbg@gmail.com if you need a more detailed information about my skills and experience.
Fanduel
View- Website:
- fanduel.com
- Employees:
- 4006
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It Engineer At Fanduel L @ Blip.Pt A Flutter CompanyFanduelLisbon, Portugal
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Enterprise It Engineer At Fanduel L @ Blip.Pt A Flutter CompanyFanduel Nov 2022 - PresentLisbon, PortugalActing as administrator for enterprise IT platforms at Fanduel: OKTA, Slack, Zoom, Jamf Pro, Microsoft 365, MEM, Intune and Google workspace. Device enrollment and management. Point of contact between other Fanduel teams and technical writer, creating internal documentation about processes and improvements.
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Outlook Premier Support SpecialistMicrosoft Jan 2021 - Nov 2022Lisbon, PortugalProviding Outlook mobile support for iOS and android devices, to Microsoft Premier customers in english and spanish, under Inetum/GFi company.Complete troubleshooting, investigation of complex scenarios, log analysis and bug detection affecting Outlook application in multi platform.Good knowledge of other Microsoft technologies that are linked with Office 365 platform, such Azure Active directory, One drive, Sharepoint and Microsoft Intune.Engage with development and escalation teams for coordination, report and trainingFocus on customer satisfaction, soft skills and negotiation. -
Service Management ConsultantIsobar Switzerland Nov 2018 - Jun 2020Lisbon, PortugalSecond level support for Asset department in Philip Morris Switzerland. Skype and Lync server support by email and phone. Database update of users, computers, mobiles and other portable devices. Responsible for Philip Morris track & Trace services, Remote access and troubleshooting and update of kits and Scanners. Daily monitoring of tracking errors and 24x7 support; Skills: English, Lync server, SAP, ITIL, Service-now, MS Teams, SQL, Dynamics 365, Jira. -
It Support Engineer (English And Spanish)Sitel Jun 2014 - Sep 2018Lisboa E Região, PortugalSupport in English, Spanish and Portuguese by phone, email and chat using Service Now. Remote access to computers using Skype for business. installation of software and network printers. Email support on Android and iOS devices. Report and coordination of incidents with 2nd level, following the ITIL process.Skills: Spanish, English, Citrix, VPN, Lotus Notes, CRM configuration, ITIL, Cisco Webex, MS Office tools, Skype for business, Migrations to Windows 10; Backups, HP printers, Office 2010 + O365 support, Active directory. -
Apple AdvisorSellbytel Group Apr 2013 - Apr 2014Lisboa E Região, PortugalTech and sales support to Apple end customers to the English and Irish markets. Resolution of hardware and software issues on iphones, ipads and ipods. Technical support on WIFI issues, synchronization between iOS devices and computers, backups, iCloud, email sync and troubleshooting of the iTunes interface. Sale of insurance extension to iPhone devices. Skills: english, iOS, MAC OSX, Mobile restore & Install, App troubleshoot, UNIX. -
1St Level It Support AdvisorFujitsu Technology Solutions Aug 2008 - Dec 2011Lisboa E Região, Portugal1st level in technical support to the Thomson-Reuters client in English and Spanish. Support via phone and email. Knowledge and experience in ITIL processes; remote access to computers via Support Bridge, technical troubleshooting on Windows XP and Windows 7 common issues. Coordination with upper level support groups. Skills: English, spanish, Microsoft Office 2007 and 2010, Excel, Windows Server 2003, VPN, backups, Active directory, Sharepoint, printer troubleshooting, Blackberry
Cláudio Gomes Skills
Cláudio Gomes Education Details
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Sistemas De Informação Geográfica
Frequently Asked Questions about Cláudio Gomes
What company does Cláudio Gomes work for?
Cláudio Gomes works for Fanduel
What is Cláudio Gomes's role at the current company?
Cláudio Gomes's current role is IT engineer at Fanduel l @ Blip.pt a Flutter Company.
What is Cláudio Gomes's email address?
Cláudio Gomes's email address is cl****@****uel.com
What schools did Cláudio Gomes attend?
Cláudio Gomes attended Faculdade De Letras Da Universidade De Lisboa.
What are some of Cláudio Gomes's interests?
Cláudio Gomes has interest in Civil Rights And Social Action, Education, Politics.
What skills is Cláudio Gomes known for?
Cláudio Gomes has skills like It Operations, Technical Support, Service Desk, Troubleshooting, Active Directory, Windows 7, Windows Xp, Help Desk Support, Incident Management, Atendimento Ao Cliente, Itil, Microsoft Windows.
Who are Cláudio Gomes's colleagues?
Cláudio Gomes's colleagues are Audra Waters, Nicholas Lee, Noah Czarny, Clement Yeh, Thomas J. Szymanski, Steven Morgan, Lonean Paul.
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