With solid experience in the administrative area and a specialist in customer satisfaction and success, I am a dedicated professional with a passion for excellence in customer relationships. I have a degree in Technology in Human Resources Management and a degree in Technician in Management and Marketing for Commerce and Services, in addition to currently studying Psychology.My career includes managing commercial processes and portfolio management, with a focus on analyzing Net Promoter Score - NPS, Healfscore and implementation. Mastery of Customer Success CRM tools, carrying out the Onboarding, Ongoing and Churn process, establishing effective relationships with customers, both through service channels and in-person interactions. I am skilled in creating prospecting and loyalty strategies, as well as developing strategic partnerships, with a firm commitment to meeting the needs of individual clients and companies.My motivation lies in the constant search for quality and customer satisfaction and success, using a multidisciplinary approach that combines knowledge of human resources, marketing and psychology. I'm excited to continue exploring ways to enhance customer experiences and contribute to the sustainable growth of organizations.