Claudia Lillo Mottola Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Leverage Power BI to analyze customer data and identify upsell, cross-sell and renewal opportunities, increasing contract value.Partner with sellers to create and manage customer portfolios, ensuring customer satisfaction and maximizing contract adherence.Provide exceptional technical support to customers, resolving inquiries and exceeding satisfaction targets.Assist with contract creation, SOX compliance and administrative tasks, streamlining sales processes for… Show more Leverage Power BI to analyze customer data and identify upsell, cross-sell and renewal opportunities, increasing contract value.Partner with sellers to create and manage customer portfolios, ensuring customer satisfaction and maximizing contract adherence.Provide exceptional technical support to customers, resolving inquiries and exceeding satisfaction targets.Assist with contract creation, SOX compliance and administrative tasks, streamlining sales processes for businesses through CRM tools.Assist team leads with ad-hoc tasks and training on different workflows. Ensure adherence to quality standards in transaction processes through quality checks and risk analysis. Show less

Dublin, County Dublin, Ireland

Collaborate with Generative AI on a project to optimize user experience for the client.Collaborate with managers to identify process improvement.Implement and maintain quality management processes, ensuring adherence to client guidelines.Establish and track quality metrics to measure performance and drive continuous improvement.Conduct client meetings to update process improvements and risk forecast.Optimize CRM tools to improve user experience and market… Show more Collaborate with Generative AI on a project to optimize user experience for the client.Collaborate with managers to identify process improvement.Implement and maintain quality management processes, ensuring adherence to client guidelines.Establish and track quality metrics to measure performance and drive continuous improvement.Conduct client meetings to update process improvements and risk forecast.Optimize CRM tools to improve user experience and market demands.Conduct RCAs and project mapping activities. Show less

Ireland

Review content for intellectual property violations. Assess authenticity of account ownership and optimize algorithms to identify fraudulent accounts.Validate payment platform transactions to ensure they meet regulatory requirements.Improve machine classifiers to ensure safety of the platform for all audiences.

London, England, United Kingdom

Translation of newspaper articles from EN to ES.

Managed translation projects from initiation to completion, including client communication, resource allocation, and quality control.Leveraged expertise in machine translation to improve efficiency and maintain high-quality deliverables.

Alicante, Valencian Community, Spain

Designed engaging and effective exercises and assignments aligned with learning objectives and curriculum standards.Implemented a comprehensive assessment system to track individual progress and measure program effectiveness.

Spain

Master'S Degree, Translation And Intercultural Mediation

Audiovisual Translation, Dubbing, Voiceover And Subtitling, Translation

Bachelor'S Degree, English Language And Literature/Letters

Automatic Translation And Post-Editing, Translation

English Language And Literature/Letters