Clayton Johnson Email & Phone Number

Weatherford, Texas, United States

Weatherford, Texas, United States

Fort Worth

Glen Rose, Tx

IT Specialist for Texas (Glen Rose, Alliance, Hillsboro and Zapata Office)• First line of support for users in Texas. • Create Network and Email accounts for employees and Contractors. Assign proper access and permissions depending on role.• Monitor and setup up print ques as needed.• Setup and Prepare laptop with user’s profiles and software necessary to perform job function.• Manage AT&T phone account. 138 iPhones, setup, upgrade, warranty replacement, wipe and assist with iTunes setup and recovery. Tracked IMEI of phone with users assigned. Maintained and updated AT&T Premier Website.•Maintain 175+ laptops - Diagnose and repair issues from broken LCD screens, hinges and cases to software related issues.•Monitor ten Ubiquiti Wireless Networks – SCADA IP network. Making adjustments to frequencies to optimize throughput. Perform firmware upgrades and dispatch personnel for outages and recommend repair.

Dfw Area

Flexible, dependable IT leader with experience in desk-top and user application support in call center and corporate environments is actively seeking new opportunities in IT Client Support/Helpdesk sector. Excels in prioritizing and juggling multiple concurrent projects, hardware refresh and software projects; diagnosing and repairing hardware, inventory management, creating and managing large budgets. An exceptional listener; demonstrates effective interpersonal, organizational and communication skills; works well independently and is a strong team player.

Fort Worth Texas

Mange three direct reports; oversee day to day activities for field and corporate Client Support Specialists at four remote locations spanning 2 states and Canada.• Developed multi-million dollar annual budgets and strived to always come in or under budget.• Planned and implemented hardware replacement schedule – 3-year rotation. Replaced 1/3 of inventory each year that consisted of out of warranty and soon to be out of warranty equipment.• Manage AT&T and Verizon Wireless accounts and Phone Inventory.• Planned, Managed and Implement IT Projects• Implemented Dell KACE to replace WSUS for patching• Implemented hardware standardization for US and Canada• Oversee consolidating hardware images from one for each model to one for mobile and one for desktop.• Add and remove user from Cisco call manager and Cisco Unity• Managed Laptop, Workstation and Desktop hardware inventory

Mange three direct reports; oversee day to day activities for field and corporate Client Support Specialists at four remote locations spanning 2 states and Canada.• Developed multi-million dollar annual budgets and strived to always come in or under budget.• Planned and implemented hardware replacement schedule – 3-year rotation. Replaced 1/3 of inventory each year that consisted of out of warranty and soon to be out of warranty equipment.• Manage AT&T and Verizon Wireless accounts and Phone Inventory.• Planned, Managed and Implement IT Projects• Implemented Dell KACE to replace WSUS for patching• Implemented hardware standardization for US and Canada• Oversee consolidating hardware images from one for each model to one for mobile and one for desktop.• Add and remove user from Cisco call manager and Cisco Unity• Managed Laptop, Workstation and Desktop hardware inventory Promoted to Manager of Client support in June 2014

• Hardware and software support for corporate office and 2 Field Offices.• Ordered and received equipment• Imaged and deployed desktop and laptop equipment• Add and remove user from Cisco call manager and Cisco Unity• Break/Fix of equipment using standard diagnosing procedures.

Oversee Level 1 and Level 2 support for DFW Airport IT Customer Support Center.

Associate'S Degree, Technology Convergence

Certificate, Network Engineering And Support