Clayton Johnson Email & Phone Number

Weatherford, Texas, United States

Weatherford, Texas, United States

Fort Worth

Glen Rose, TX

• IT Specialist for Texas (Glen Rose, Alliance, Hillsboro and Zapata Office)
• First line of support for users in Texas.
• Create Network and Email accounts for employees and Contractors. Assign proper access and permissions depending on role.
• Monitor and setup up print ques as needed.
• Setup and Prepare laptop with user’s profiles and software necessary to perform job function.
• Manage AT&T phone account. 138 iPhones, setup, upgrade, warranty replacement, wipe and assist with iTunes setup and recovery. Tracked IMEI of phone with users assigned. Maintained and updated AT&T Premier Website.

DFW Area

Flexible, dependable IT leader with experience in desk-top and user application support in call center and corporate environments is actively seeking new opportunities in IT Client Support/Helpdesk sector. Excels in prioritizing and juggling multiple concurrent projects, hardware refresh and software projects; diagnosing and repairing hardware, inventory.

Fort Worth Texas

• Mange three direct reports; oversee day to day activities for field and corporate Client Support Specialists at four remote locations spanning 2 states and Canada.
• Developed multi-million dollar annual budgets and strived to always come in or under budget.
• Planned and implemented hardware replacement schedule – 3-year rotation. Replaced 1/3 of inventory each year that consisted of out of warranty and soon to be out of warranty equipment.
• Manage AT&T and Verizon Wireless accounts and Phone Inventory.
• Planned, Managed and Implement IT Projects
• Implemented Dell KACE to replace WSUS for patching

• Mange three direct reports; oversee day to day activities for field and corporate Client Support Specialists at four remote locations spanning 2 states and Canada.
• Developed multi-million dollar annual budgets and strived to always come in or under budget.
• Planned and implemented hardware replacement schedule – 3-year rotation. Replaced 1/3 of inventory each year that consisted of out of warranty and soon to be out of warranty equipment.
• Manage AT&T and Verizon Wireless accounts and Phone Inventory.
• Planned, Managed and Implement IT Projects
• Implemented Dell KACE to replace WSUS for patching

• Hardware and software support for corporate office and 2 Field Offices.
• Ordered and received equipment
• Imaged and deployed desktop and laptop equipment
• Add and remove user from Cisco call manager and Cisco Unity
• Break/Fix of equipment using standard diagnosing procedures.

Oversee Level 1 and Level 2 support for DFW Airport IT Customer Support Center.

Associate'S Degree, Technology Convergence

Certificate, Network Engineering And Support