Redfin Senior Lead AgentConduct showings and tours of homes, for tech driven inbound prospects interested in viewing and buying homes in the San Francisco Bay Area. Use the Redfin web-based and mobile application to coordinate, and communicate with all parties involved for a successful purchase of a home. During the entire buying process, the senior lead agent role entails selling the Redfin way of doing real estate business, and establishing a relationship with lifelong clients. • Answer all inbound calls and emails from prospects scheduled to tour.• Show homes to potential clients, win their trust and find them a house to purchase.• Write a purchase agreement, negotiate the best possible deal for my client, and execute the entire transaction shooting for 10/10 Review.• Help clients make the process an ease. From lender recommendation, to home insurance.• Finally, help Redfin grow brand recognition in the Real Estate industry by holding the upmost professional standards in the real agent community.

Greet prospects in all lines of communication, phone, Skype, FaceTime, email, sms, mobile, and quickly start setting up appointments to set up tours that lead to conversion sales and new residents. Conduct virtual tours, for prospects outside of San Francisco. Provide tours to new prospect at one of targeted buildings, or any other of the 30+ buildings Trinity Management owns. Conducted weekly surveys and market studies, and make recommendation to ensure competitive market pricing. Agent owns leasing process from marketing of available units in buildings, leasing, all the way to payment process for qualified new residents. Accurately complete leasing and administrative, applications, contracts, agreements, receipt funds, and preparation of payment instructions. Assist new and existing residents with questions and issues, in multichannel communication platforms. Conduct new resident orientation, set up automatic payments, and work order requests. Conduct new resident orientation and pre-occupancy unit inspections, and achieve the target leasing goals established for the property.

The Disen Cai Real Estate Group 2016 – Present Operations ManagerManage the business operations for 2 agents, consisting of a combined $35M in real estate assets. I moved the entire operation to the cloud on Google Drive, to increase efficiency of the business cycle. I also created a step by step listing and purchase guideline consisting of over 90 steps to help the group increase business capacity by 10x. The guidelines can be shared online with business partners and move an asset through the sale process in a transparent and efficient pace.• Management of Social Media Marketing and weekly newsletter through Mailchimp.• Marketing of properties through MLS, Top Agent Network, Craigslist, database emailers.• Developed and manage client, vendor, and other agent relationships after signing an agreement• Managed on average 5 projects at a time

· Implements relocation program to assist individuals and businesses affected by public and private projects. Implementation is carried out pursuant to the relocation plan, project scope of work, and written instructions. · Involved with some direct client contact and responsibility. · Interviews clients to establish relocation needs and special requirements. · Prepares and distributes required notices. · Prepares claim forms; processes payments through the displacing agency. · Conducts searches for replacement referrals; coordinates the moving process, and provides ongoing assistance. · Maintains complete and accurate case files. · Updates and closes case files.

Manage 2 single-family home rentals for landlord including full responsibility for property bills, maintenance issues, repairs, and tenant issues. Knowledgeable of tenant and housing law for San Francisco and Daly City. Market properties through Craigslist, social media, and neighborhood apps to fill vacancies. Design fliers and online posts, interview potential tenants, and photograph homes. Perform background checks, credit checks, and verification of references (past landlords, and work verification) to select high-quality tenants.• Perfect record with tenant selection; no tenants have missed a payment in over 3 years. I have received training in Yardi System.• Successfully and legally increased rents for the properties every time there is a vacancy.• Implemented Skype, Facetime, Snapchat, and Periscope to do walkthroughs for those who live outside of the city of San Francisco.• Consistently filled vacancies without ever losing even one month in rent roll.• Built a network of trusted maintenance service providers, and negotiate best prices on contracts.

Realtor, DRE #01930130Educate buyers on current market conditions and fulfill client needs, matching them with market inventory. Research homes in the areas and seeking out properties the meet client requirements. • Facilitate buyers in discovering their lifestyles needs, pairing them with home features currently available on the housing market. • Help buyers narrow their choice in homes and negotiate the best possible price. • Manage paperwork with escrow officers, and be present at closing to protect the best interests of clients.

The Nielsen Company August 2011 – January 2014Field Membership RepresentativeEmployed technical aptitude with exceptional people skills while managing a geographic assignment of numerous households in Sacramento, San Francisco, and San Jose. Built and maintained relationships with Nielsen families while coaching all members on equipment use and ensuring ongoing participation and customer service. Supported major initiatives in San Jose, San Francisco, and Seattle to aid company in gaining government accreditation in those markets; gained members who had refused to participate. Ensured collection and transmission equipment was properly installed and configured in Nielsen panels to transmit necessary audience data. Diagnosed and troubleshot data/equipment and took necessary corrective action to collect data. Traveled to other markets to cover territories of other representatives as needed.

Marketed the products and services of a creative community to small business owners and Fortune 500 marketing departments. Developed relationships, created proposals, presented for funding, and executed products and services. Managed creative projects for companies including Yelp, Children’s Discovery Museum, Google, Yahoo, and Westin St. Francis. Directed creative projects overseas in London, Beijing, and France for Cisco Systems and Yahoo. Employed communications tools such as Facebook and Twitter in order to inform the community of thousands of artists work.

Responsible to oversee financial sustainability of the organization. Main responsibilities in the brainstorming committee are to find ideas that are sustainable, bring media attention, and increase fund raising results. As a team leader, I am responsible for creating the dynamics and management of a task for a particular Sunday meeting to maximize volunteer resources and the outreach to the Sunday Friends families. As a board member I am responsible to select the most effective strategy to continue the sustainable existence of Sunday Friends

Strategically sold retail banking products and services to customers and prospects while cultivating relationships and demonstrating a solid understanding of clients’ financial needs and appropriate solutions. Contacted customers via phone to discuss options and solutions based upon clients’ requirements. Managed customer portfolios, service relationships, and cross-sold products and services. Facilitated cash transactions and competed service-related tasks.

Assisted Branch Manager in establishing sales and service goals and contributing to the overall success of the branch through leadership, customer service, risk management, and sales. Recruited, mentored and coached a successful sales team in providing outstanding service, effectively selling and cross-selling business and consumer banking products and loans, and exceeding established quotas. Ensured satisfactory audits and branch compliance with company operational policies, regulations, and guidelines.