Cindy (Cynthia) Bowen Email & Phone Number

Washington, DC, US

Palos Heights, IL

I answer research questions (from students and faculty), teach library instruction/orientation sessions, maintain the library subject guides, manage the print serials and all electronic resources and the link resolver, catalog items the students can't handle, and contribute to collection development efforts (both purchasing and weeding). In addition, I.

I was contracted to the National Agricultural Library as a member of their reference team. Most of my work involved researching and responding to questions that were emailed to the library. I worked the front service desk for several shifts per week, which involved face-to-face interaction with our patrons and answering reference questions on the phone.In.

Responsible for the scheduling and oversight of 8-12 technicians. Helped develop and implement new procedures for the submission of information to the knowledgebase. Participated in the budget process and special projects such as editing and creating documentation. Interviewed applicants and provided hiring recommendations.

Provided higher-level support for client inquiries. Developed and conducted technical training about supported software.

Provided oversight for each shift including the allocation of personnel to cover all necessary positions. Responsible for the direct management of 7-10 employees. Handled more complicated client requests to provide the best service possible.

Monitored computer labs and the call center phones. Answered client inquiries about software, hardware, login issues, and general troubleshooting questions.

Master'S, Library And Information Science

Activities and Societies: Beta Phi Mu, University Community Orchestra (viola and piano)

B.A., English

Activities and Societies: Honor Society of Phi Kappa Phi, Phi Beta Kappa Honor Society, Phi Eta Sigma Freshman Honor Society, University.