César Cabral Email & Phone Number

Belo Horizonte, Mg, Brasil

-Investigated system issues and implemented resolutions to reduce downtime.-Improved systems with addition of new features and infrastructure.-Participated in internal audits regarding quality management system.-Researched and adopted new technologies to add value to existing offerings.-Collaborated with upper management to drive strategy and implement new processes.-Enhanced and reconstructed computer systems to increase efficiency.-Software Development using VB.NET and SQL languages.-Writing test scripts and execution of test routines

Belo Horizonte - Mg, Brazil

-Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory. -Managed implementation of new technological improvements resulting in increased efficiency. -Developed suggestions for technical process improvements to optimize resources. -Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace. -Analyzed project-related information and made recommendations based on discoveries. -Communicated project status, delivering audience messages and change management with clients. -Prepared status charts for daily management meetings in Excel and PowerPoint. -Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities. -Trained IT team members. -Managed deliverable estimates, negotiated resource conflicts and allocated resources.

Belo Horizonte

-Ajudar os clientes na identificação de problemas e explicar soluções para restaurar o serviço e a funcionalidade.-Utilização de sistemas de tickets para gerenciar e processar ações e solicitações de suporte. Interações de suporte documentadas para referência futura.-Resolver diversos problemas técnicos em vários sistemas e aplicativos para clientes e usuários finais em vários fusos horários.-Colaborar com supervisores para escalar e resolver dúvidas de clientes ou problemas técnicos. Traduzir questões técnicas complexas em linguagem digerível para usuários não técnicos.- Responder às dúvidas dos clientes e fornecer assistência técnica por telefone e pessoalmente. - Medidas de segurança explicadas em terminologia simples para ajudar os usuários a entender ameaças de malware e phishing.

Belo Horizonte, Mg, Brasil

-Gathered photo references to use as guidelines and textures for models. -Communicated with supervisor to brainstorm ideas and discuss upcoming projects. -Synchronized animatics for sound testing and effectiveness. -Used Autodesk Maya to create computer-generated effects and simulations. -Creation of 3d models and animation of objects and characters using Autodesk Maya, 3d Max and Photoshop

Belo Horizonte, Mg, Brasil

-Answered questions about company offerings with knowledgeable responses about products and services.-Asked pertinent questions to understand customer requirements.-Answered calls, took messages, and transferred calls to correct individuals.-Educated customers on product and service benefits, explaining features, and answering questions.-Overcame objections using friendly, persuasive strategies.

Postgraduate Degree, Computer Programming

Desenvolvimento Full Stack

Desenvolvimento Em Jogos Digitais, Programação De Jogos Digitais

Activities and Societies: Criação de jogos