Carolyn Coney Email & Phone Number

Florida, United States

Los Angeles County, California, United States

Greater Tampa Bay Area

• Delivered instructional lessons to diverse classes of up to 40 students and maintained classroom order within the state, county, and school guidelines. • Created high-quality lesson plans for Title 1 high school and middle school students in science, history, social studies, literature, and theater resulting in consistent student engagement and learning outcomes. • Assisted administration in monitoring of break areas and hallways during class changes and lunch times with zero incidents needing supervisory assistance.

Hammond, Louisiana, United States

-Bridged the communication between the technical team members and the customer-facing stakeholders which increased time to market by 1 year.-Created timelines, roadmaps, stakeholder feedback, product workflows, and functionality documents utilizing various tools including Google Suite, Camtasia, PowerPoint, AirFocus, Monday.com, ZenDesk, Jira, Confluence, and Figma.-Established brand standards based on WCAG 2.1 accessibility guidelines.

Bradenton, Florida, United States

-Built a Learning and Development team through structured panel interviews and creation of a 6 week onboarding process which resulted in new employees taking on full role responsibilities within 3 months of posting the position.-Developed scalable New Hire Onboarding process for all departments with an emphasis on the Sales and Leadership teams.-Partnered with Development and Product teams on product documentation through Jira, GoToMeeting, Calendly, Freshdesk, Absorb, Vimeo, ChurnZero, LucidChart, Electric, Wix, Microsoft Word, Microsoft PowerPoint, Lucid Chart, Monday.com, Camtasia, Articulate Storyline, and Articulate Rise leading to detailed release notes shared with the organization and customers weeks in advance of the product's live date.

Riverview, Fl, United States

-Executed a comprehensive employee training program for Customer Service Representatives on Medicare and Medicaid.-Enhanced productivity through interactive workshops, targeted coaching sessions, and performance analytics tools.-Overcame in-person facilitation obstacles presented by COVID-19 through flexible teaching styles and restructuring of classroom layouts.

Tampa, Florida, United States

-Implemented cutting-edge professional development Ascendify platform with company-created competencies with 75% adoption rate in the first quarter after implementation.-Constructed a self-paced blended curriculum employing bleeding-edge Azure Dev Test lab technology for internal product training, increasing potential class sizes by 2x, increasing learner engagement, and decreasing administrative burden on facilitators.-Designed curriculum for award-winning New Hire Onboarding program with content covering healthcare industry, Greenway’s product portfolio, and company-wide best practices for all levels including Leadership using Articulate 360 (Rise and Storyline), Camtasia, and PowerPoint.-Curated company-wide communication platforms through Microsoft 360 Suite (including SharePoint, Teams, and Surveys), Qualtrics, Maestro LMS, Docebo LMS, and SalesForce to positively impact company culture, disseminate information, and connect employees researching networking and educational opportunities.

Bachelor'S Degree, Women'S Studies/English, Cum Laude

Activities and Societies: University Ambassador, Alpha Delta Pi, Hands and Hearts for Horses, Lupus Foundation of America -Completed.

Zoo Animal Technology, Zoology/Animal Biology, Cum Laude

Activities and Societies: Fencing Club, Rotary Reading Club, Santa Fe College Teaching Zoo AAZK Chapter -Graduated with an Associate’s.