Cleidir Lutinski Email & Phone Number

Winter Springs, Fl, Us

United States

•Review and system entry of customer's orders from PO receipt through field startup/invoicing. •Support scheduling of customer orders in SAP and outside the system to ensure high visibility of key milestone dates and department execution to those dates.•Develop KPIs that track the performance of departments meeting their scheduled dates/milestones.

Porto Alegre, Rio Grande Do Sul, Brazil

• Contributed to double-digit revenue growth year over year for two consecutive years.• Handled customers B2B and B2C.• Maintained business metrics/communications, customer forecast & growth.• Supported office operations (customer onboarding process, scheduling, staffing, budget oversight, events organization, inventory management).• Led Sourcing, Vendor Management: maintained six vendors’ relationships (housekeeping, telephone & internet, office supplies, beverages, security, & IT from Berlitz`s headquarters). • Ensured compliance with company policies, procedures, and standards.

Porto Alegre, Rio Grande Do Sul, Brazil

• Led system upgrade to control students' appointments, which resulted in savings for the company.• Facilitated student onboarding at the following platforms: SAP (Systems Applications & Products) and LCMS (Learning Content Management System).• Provided guidance and support to students to ensure a smooth transition into the school's learning environment and technology platforms.• Conducted telemarketing (develop new customers & potential business alliances). Also, act as a feedback collector by conducting customer service surveys.

Porto Alegre, Rio Grande Do Sul, Brazil

• Led a team of five sales associates, achieving monthly goals and becoming the leading group of the chain, driving 10% increase year over year sales. • Managed all aspects of store operations, including sales, customer service, inventory management, and staff supervision, to ensure the store met its financial and performance goals.• Fostered a positive and collaborative work environment to enhance team morale and productivity.• Conducted training sessions for new hires and ongoing development programs for existing staff to enhance product knowledge and customer service skills.• Resolved customer complaints and issues promptly and effectively to ensure customer satisfaction and loyalty.• Created and implemented efficient scheduling strategies to optimize staffing levels and meet business demands.

Porto Alegre, Rio Grande Do Sul, Brazil

• Led store monthly orders target, selling 20% above monthly goals.• Provided exceptional walk-in customer service, listening and offering assistance with the best product to ensure a positive shopping experience.• Utilized persuasive techniques to overcome objections to close sales.• Provided feedback to management and recorded customer preferences, popular products, and sales trends.• Engaged in telemarketing activities by making outbound calls to existing customers, inviting them to visit the store and see the new inventory.

Bachelor'S Degree, Business Information Management (Bim), Gpa: 3.9/4

Associate Of Arts General Studies, Finances, Honor Role Student Gpa: 3.88/4

English Language

English

Postgraduate Degree, Finance & Controllership, 10/10

Bachelor Of Business Administration - Bba, Business Administration