Cleiton Goncalves, Mba Email & Phone Number

Greater Tampa Bay Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Responsible for developing, implementing, and evaluating the surgical programs/centers to meet volume, profitability, quality, and service standards to ultimately drive value across the patient continuum of care. Responsible for engaging medical staff to deliver an exceptional patient experience, improving clinical delivery and outcomes, and creating effective physician partnerships, supporting the growth of the AdventHealth Tampa’s surgical service lines. Served as the hospitals liaison and worked collaboratively with physician leadership to create vision, goals and the execution of strategies for complex, colorectal, bariatrics and GI service lines.Focused in the identification and resolution of important operational and clinical service delivery concerns, especially those that crossed multiple departments and service areas (e.i. referrals, documentation, communication, etc.)Oversaw all aspects of hospital and clinic operations for the Digestive Health Institute including business development, clinical and surgical volume growth, provider RVU target attainment and the execution of strategic plans to support the growth and development of the programs.Lead interdepartmental, campus and region wide initiatives to achieve improvements in clinical care processes, network integrity, patient referrals, organic growth, team engagement, patient experience, volume and financial performance. Collaborated with marketing in the development of strategic consumer and P2P marketing campaigns for each specialty surgical programs targeting AdventHealth physician group and community PCPs.Evaluated performance by analyzing operational, financial and clinical metrics and provided a recommendation to rectify missed goals. Participated in the AdventHealth divisional business development strategic committee, which included representation of all AdventHealth campuses in the division.

Tampa/St. Petersburg, Florida Area

Managed yearly operating expense budget in excess of $130,000,000 for Envision/HCA joint venture for all ED and Hospitalist programs in the West Florida division. Accountable for profitability of hospital/system contracts, client retention and contract negotiation. Monitored financial performance of book of business and conducted ongoing financial and operational analysis to ensure all metrics are within budgetary performance. Worked closely with hospital’s executives, Site Medical Directors and clinical staff on various clinical and operational performance related areas. Participated in the development of new business strategies focusing on the company’s overall short and long-term organizational goals and objectives. Functioned as a liaison between providers and Envision’s internal departments such as billing, benefits, credentialing, enrollment, payroll and legal. Established strategies and policies to insure adequate coverage model is maintained at all West Florida division sites. Provided input and assisted with preparation of annual operating budget, financial goals, and performance objectives. Monitored healthcare industry trends and partnered with leadership team to recommend relevant modification to branding and/or value proposition based on market needs and new market opportunities. Involved in the development of many company wide strategies focusing on improving internal operations, process flow, systems, data processing and communication across departments. Developed compensation models aligned with market demands and client’s priorities.

Miami/Fort Lauderdale Area

Managed yearly operating expense budget in excess of $50,000,000 for the OR, PACU, Pre-Op, Anesthesia, Central Sterile, Endoscopy and PAT departments for a 757 bed, Level I trauma center, quaternary care hospital performing over 10,500 surgical procedures on yearly basis.Responsible for the continuity and cost effectiveness of all surgical services performed at Memorial Regional Hospital. Developed and maintained the operational, performance and capital budget strategies. Performed monthly variance reporting and assured variances were addressed and rectified. Assisted in the pro-active analysis and appropriate utilization of technology, supplies and equipment. Researched best practice and monitored Surgical Service's performance against industry benchmark and standards. Responsible to maintain OR fiscal responsibility through conducting periodic audits to address accurate charge capture, efficient billing practice and revenue maximization. Solid background in management principles and practices in healthcare administration including: Accounts Receivable Management, Revenue Cycle, Finance, Supply Chain, Information Systems, Healthcare Delivery System, Process Improvement, Medical Staff Relations and Strategic/Operational Planning. Analyzed various financial reports and provided feedback to hospital executives on metrics performance such as volume cost impact, cost per case, case mix, payer mix and contribution margins by patient class, service line, procedure and surgeon. Responsible for managing all functions of supply chain and inventory management including inventory par levels, product evaluation, inventory consolidation, waste management, back orders/substitution options, surgeon preference cards, product recalls and auditing. Created monthly reports focusing on OR operations efficiency data such as TOT , Throughput, First Case on Time Starts, Prime Time Utilization, Block Utilization, Same Day Cancellations, etc.

Provided coordination to surgeons and associated support staff to achieve and maintain quality and cost outcome goals. Performed data analysis by creating, interpreting and reporting data from complex pivot tables.Created reports and presented data to Sr. Management related to revenue, direct cost, expected contribution margins, payments received, performance metrics, and other ratios. Developed proforma and logistic reports to support the purchase and implementation of multi-million dollar equipment. Researched, analyzed and presented data to executive team to support a number of strategic initiatives from the creation of new service lines, acquisition of equipment and facility expansion projects. Developed and implemented training programs applicable to increasing operative efficiencies in a surgical environment. Functioned as a clinical liaison for patient education and hospital clinical staff and served as a mentor and resource for the hospital. Co-chair Operations and Patient Experience Work Teams and participate as member of the Advisory Board. Key point of coordination with Marketing, Business Development, and Centura Outreach.

Denver, Co

Managed a $15,000,000 module of accounts in the BMG Enterprise Group. Developed outstanding partnerships with customers through strategic and consultative sales approach. Achieved a 13% YOY revenue growth by strategically positioning Qwest products and services organically and inorganically. Managed all existing and new customer networking infrastructure provisioning and implementation process as primary project manager. Conducted regular in-person complex sales presentations to customers, by financially justifying their return of investment and taxes benefits when purchasing Qwest products and services. Delivered a value-add business solution to enterprise level accounts by understanding their business needs, challenges, strategies and priorities.

Denver, Co

Supported B2B sales of 17 Sprint Nextel retail stores focusing on business development, operations, financial management and growth. Hired, trained and motivated staff members to become subject matter experts in order to meet and exceed their sales goals, and provide unsurpassed customer services. Responsible for distribution, local marketing campaigns, credit applications, prospecting and market research. Met monthly sales goals by leading employees in inside sales, outside events, and outbound marketing campaigns. Ensured employees were familiar with how to operate the new technology related to handsets and accessories, voice plans, network and coverage area. Maintained proper level and accurate inventory. Primary point of contact for orders place through vendors and wholesalers.

Mba, Global Management - Healthcare Administration

MBA curriculum focused on Global Management and Healthcare Administration.

Bachelor Of Business Administration (B.B.A.), Focus On Marketing/Management

Education record