Clément L. Email & Phone Number

Paris Et Périphérie

-Manage accounts and drive the renewal business for customer retention and revenue growth and identify upsell and cross-sell opportunities-Responsible for the renewal of contracts and generate quotes for end-users, partners, and distributors-Update and maintain client information on the database system using dedicated sales database systems (Salesforce)-Direct engagement, generate quotes and reports for end-users, partners, and distributors.

Benelux

Varonis offers a security software platform to let organizations track, visualize, analyze, audit and protect their unstructured data (e-mail, files, etc.). Varonis performs User Behavior Analytics (UBA) to identify abnormal behavior and defend enterprise data from cyberattacks. Our software extracts metadata from an enterprise’s IT infrastructure and uses this information to map relationships among employees, data objects, content, and usage - giving organizations more visibility into their data, and protecting their critical and sensitive information.-Responsible for qualifying outbound leads to create opportunity for the sales team-Developing outbound sales leads into a targeted list of accounts through social communication, emails, and phone calls-Strategizing territory planning, approach, and prioritization of accounts, utilizing Salesforce to organize each touchpoint on an account-Developing sales skills and delivering world class customer service.

Cork, Munster, Ireland

Supporting Apple products and services bringing the best options with great customer service.• iPhone/iPad/iPod Tier 2 Senior Advisor (July 2018)• Analyze customer’s situation to bring the best and efficient options for their requests.• Ability to diagnose and isolate solutions dealing with various software and hardware factors.• Accurately document processes and solutions to bring higher standards of support in all levels. (internal and external)• Dedicated to schedules and willing to bring flexibility during peak times without sacrificing integrity.• Ability to use empathic insight to raise the customer experience while multi-tasking processes.• Ability to transfer-of-knowledge to all relations (customer and team) to educate and empower solutions.• Supportive to local teams and consult on solutions of various topics.• iPhone and iPod Support and Sales trained. Excelling in customer satisfactions metrics and strengthen team goals.

• Build and maintain successful relationships with service providers, dealers and consumers.• Answer inbound customer inquiries and to troubleshoot issues for resolution while ensuring the customer receives a world-class experience.• Cross-trained to provide technical support for iOS products and Mac computers.• Utilize excellent decision-making, judgment, and communication skills to respond to incoming calls from customers.• Inform customers about issue resolution progress and repair options.

Cork

Les Clayes-Sous-Bois, Île-De-France, France

Guyancourt, Île-De-France, France