Clément Caplain Email & Phone Number

Paris, Île-De-France, France

Paris Area, France

Software Packaging & Workstation engineering : SCCM (Configuration Manager) & JAMF (Casper)- Maintain integrity of the enterprise clients workstations through the regular deployment of patches and updates including deadline driven critical vulnerabilities- Maintaining Windows OS default builds by designing and updating our core image process- Participate in engineering and change control meetings- Write technical and operational management documentation (system design and engineering documents, Kownledge Base articles ...)- Perform configuration of SCCM management points, distribution points, Clients policies etc.- Perform, validate and deploy packages for both Mac OS and Microsoft operating systems to 2200+ clients workstations- Manage production deployment process with other engineers- Provide rollout status/update reporting as required- Create custom SCCM reports and SQL queries- Integrate packages and software deployments into SCCM distributions throughout the organization- Deploy and troubleshoot SCCM or JAMF (Casper) software packages- Perform functional and root-cause analysis for client’ system configuration issues and provide support and solutionServiceNow administration (basic knowledge)Slack workspace administration and integrationsCrashPlan Code 42 Server & Clients administrationLinux services and network configuration (intermediate) SMB / FTP / DNS / DHCP / Firewall configurationVirtualization : Hyper-V & VirtualBox administration, virtual network configuration

Région De Paris, France

• Tier 1 troubleshooting of user hardware, software and network problems on all Windows and Macintosh platforms. • Provide Tier 2 end user support for remote connectivity and network issues for internal customers and aids in the resolution on more complex issues. • Utilize current knowledge to perform root cause analysis and improve best practices currently used.• Provide technical documentation, enforce and update policies and procedures while keeping all records up to date. • Manage and resolve Service Desk tickets to ensure resolutions are being made according to the Service Desk Policies.• Assist in the administration and modification of various systems and provide weekly reports to management. • Represent Client Services in meetings. • Analyze and implement tools for the department. • Rollout software and hardware to employees. • Monitor department objectives, provide project management and reallocate work if needed.• Provide major event support for Photographers and Editors (remotely and onsite at various locations in the country or abroad).• Provide hands-on local support on behalf of remote teams from other offices (Network, Back Office, Telecom)• Be the onsite contact in case of emergencies, and be available to work after hours or weekends for emergencies, upgrades and special projects as needed. • Provide leadership, mentoring and training to other members of the Service Desk team. Team lead responsibilities include (but are not limited to):• Working with other departments and managers to stay updated on business goals, objectives and current projects.• Ensuring team members adhere to company policies and procedures.• Ensure service tickets are being updated and resolved in a timely manner, based on Client Services SLAs.• Coordinating consultations for IT support required from Editorial teams for event support.• Coordinating with Facilities and HR to support new hire setups and training.

Région De Paris, France

- Troubleshoot incidents and outages affecting internal clients on Windows and Mac.- Manage incidents priorities , applying procedures and SLA's.- Deploy software and hardware to employees. Manage User accounts (AD/Cisco Unity Connection Administration, Rally, Oracle, Crashplan) - Represent on site and remotely assist the other technology departments (network, back office, web, telecoms)- Technology Client Services representative on site, conduct training programs designed to educate clients to new technologies, communication relay to local employees, bring solutions for new policies, and procedures, keeping documentation and knowledge base up to date- Assignment on external Editorial events, providing network and organizational support for photographers and photo editors. Setup temporary network infrastructure based on SonicWall technology - FTP server/QNAP backup solution, photo ingestion server and clients to monitor, applying NAT rules for specific needs (Public/Private FTP servers, etc ..) managing VLAN for bandwidth optimization, prioritizing protocols, setup nomad Wifi Access Point.

Clichy

- Create computer related workshops for 5-11 years old students - Host classes and introduce students to the computer best practices- Create early learning activites- Work closely with the teacher staff to create a bond between usual classes knowledge and IT science- Train students to basic use of the Office suite

Région De Paris, France

- Resolving incident (Suite HP Openview and Isilog)- Team lead & technical advisor- Administration Active Directory- Deploying software (LANDESK & GPO)- Provide Financial tools support (Bloomberg/Reuters feeds) managing licenses- Manage and update a technical knowledge base- In charge of establishing new process and creating procedures for the team- Deploy workstations - International support for remote offices

Région De Nice, France

- Server administration and maintenance- Deploying Web server and backup solution- Deploying clients application- Level 1 & 2 support for 200 clients located in three offices- Project management (Ordering and configuring DELL servers hosting an intranet Web server- Developing PHP scripts to provide employees new intranet landing page & annual leave management module.