Elise Clement Email & Phone Number

Utrecht, Netherlands

Utrecht, Netherlands

• Running HR Operations: Lead the HR team to ensure smooth operations
• Guiding Integration and Growth: Oversee the seamless integration of Valuga with Product League while supporting ongoing growth in both the Netherlands and Portugal.
• Management Team Member: Act as a core member of the management team, serving as the primary people partner for all teams.
• Ensuring an awesome Work Experience: Manage the full employee lifecycle, ensuring a positive and engaging work environment.
• Building Our Culture: Develop and promote our company values and culture with fun and impactful people programs and policies.
• Building a Sustainable Performance & Reward Cycle: Establish and maintain a robust performance and reward system to drive employee engagement and performance.

Valuga was acquired by Product League.

Utrecht Area, Netherlands

Amsterdam En Omgeving, Nederland

Amsterdam Area, Netherlands

• Optimizing processes, coaching and guiding the team met the following tasks:
• Entries
• Invoicing
• Salary Calculations
• First line support via telephone and e-mail
• Advice and absenteeism interviews satisfied customers and employeesIn this role I was part of the Management Team of Tentoo

• Manager Customer Service Greetz (10FTE)My daily work consisted of
• Forecasting and planning, especially in peak times
• Coaching and development of the team members
• Implementation and optimization of (new) customer contact channels
• Reducing the response time, especially in peak times
• Development / support strategic projects & products

• Implement new central sales strategyThe full establishment of a new department and completely new team. Including internal coordination, processes, information provision.
• Develop operational policy Direct Sales (in and outbound)
• Project member Salesforce Implementation Wegener Media
• Implementation telephony system Interactive Intelligence.
• Define procedures of regional and national sales.
• Daily management Supervisors Inbound teams o Including staff and campaign management

• Initiate, develop and coordinate the operational policies of the customer contact center within Wegener.
• Responsible for both inbound, outbound and retention
• Ensure uniform guidelines for the agents
• Coaching and mentoring staff
• Project member implementation scheduling tool KCC
• Operational management and optimization of the automation tool Blue Pond which processes data and transactions for the seven Wegener dailies.

Wegener Media levert verschillende regionale kranten in diverse gebieden in Nederland. In deze functie op het Klant Contact Center waren mijn voornaamste bezigheden het telefonisch te woord staan van abonnees van die diverse kranten en eventuele problemen voor hen op te lossen.Later senior rol waarin ik verantwoordelijk was voor klanten met zwaardere en.