Chief Information Officer, manage Administration branch, business services, communications, finance & budgets, facilities, procurement, information technology IT

Branch Chief at Headquarters Division of Planning. Manage 200 million statewide annual budget. Oversight of budget appropriations for entire organization. Labor and Overhead Expense Resource Management. Fund allocation forecasting and budgeting. Expenditure tracking, reporting and analysis. Project Management and Strategic Plan development and implementation. Manage Statewide and Federal fund contract process. Web development and content oversight, including ADA compliance.

Managed star-up operations of call center for Covered California. Developed and implemented IVR phone system to improve self-serve options, enhance customer experience, improve service level and reduce operation cost. Developed and implemented on-line chat system to improve self-serve options.Coached, mentor and develop team of Program Technicians to take in-bound calls and on-line chats to provide enrollment options for healthcare.

Leader - Coach, mentor and motivator, business architech, strategic client consulting, including business plan strategy & development, end-to-end technology solutions.

Managed start-up operation in the commercial launch of satellite services in the Caribbean regions. Responsibilities included marketing, distribution and customer service of indirect sales channel.

Manage portfolio of abused elderly clients