Cleo Botha Email & Phone Number

Pretoria, Gauteng, South Africa

Product Manager for eCompliance (2023) then eCompliance, Risk Monitor and Equity Leads (2024)With adhoc responsibilities to BI ReportsResponsibilities:Day to day management of productsAssisting sales departments with demos and trainingMaintaining existing client relationshipsFiltering and managing backlogs across multiple Jira boardsCross team collaborationInvestigating and writing specs for product enhancementsBilling file preparation

Managing 2nd tier support queries, streamlining the process and ensuring that consistent issues are resolved where possible to reduce workloadLiaising with technical departments of external clientsLogging Jiras, updating/manager Jira labels for reporting, user acceptance testingPractising Scrum and Agile methodologies Temporary tester working with Zepher Scale for 8 months

Centurion

Assisting customer with queries related to the system via telephony or ticket systemsInvestigations of errors that cannot be immediately resolved and escalating where relevantLiaising with internal and external parties for investigationsWorking remotely during COVID lockdownAssisting with Training of new hires within the division

Home

Responding to support ticketsProcessing 3-rd party orders and invoicingTroubleshooting client product issues

Johannesburg Area, South Africa

Photography and editing of stock photosPosting to FB and Instagram, answering questions

Midrand, South Africa

Active directory access and management. Server transfers. Fixing general IT related issues onPCs, laptops, iPads, phones and 3G. Setting up of new IT packages for employees, maintainingcorrespondence with external companies such as Vodacom, MTN, Dell, Green Cartridge etc.Assisting in the set-up and preparation of new networks. Keeping records of all stock in and outof IT workshop, who they are given to, when and why. Handling over the phone walk through ITassistance. Handling all documents signed for IT equipment by employees. SAP SRM POordering. IT AdminAssisting with integration of Medtronic and Covidien (May-June 2017)