Cleo Lapinig Email & Phone Number

I was responsible for maintaining accurate financial records for multiple property management clients, primarily using AppFolio software. My duties included tracking and reconciling rent payments, managing accounts payable/receivable, and preparing financial reports for property owners and managers. I ensured timely processing of tenant transactions, tenant's move-in/move-out and maintenance charges, while also overseeing vendor payments and balancing security deposit accounts. Additionally, I worked closely with property managers to resolve any financial discrepancies, ensuring compliance with local regulations and delivering clear, detailed financial updates to clients.

Mandaluyong, National Capital Region, Philippines

I was responsible for the accurate and timely processing of client invoices for seasonal accounts, ensuring all billing cycles aligned with the specific timelines and service agreements. My role included reviewing contracts, generating invoices, and ensuring compliance with both company policies and industry regulations. I collaborated closely with finance and customer service teams to resolve billing discrepancies, process payments, and maintain detailed records. Additionally, I monitored accounts for overdue payments and assisted with collections efforts, ensuring a smooth and efficient billing process during peak seasonal periods.

Makati, National Capital Region, Philippines

I was responsible for managing tax compliance and reporting for both local and international clients across various industries. My role included preparing and reviewing tax returns, coordinating with local teams to ensure timely and accurate filing, and ensuring adherence to global tax regulations. I collaborated with clients to address complex tax issues, including transfer pricing, VAT/GST compliance, and cross-border tax matters. Additionally, I assisted with the preparation of financial statements and tax provisions, supporting audit teams in delivering comprehensive and compliant tax reports. My focus was on minimizing tax risks while maximizing efficiency for clients in multiple jurisdictions.

I played a key role in retaining and strengthening customer relationships by providing personalized solutions to clients facing challenges with their services. My responsibilities included addressing customer concerns, negotiating competitive offers, and delivering tailored packages to meet individual needs while ensuring satisfaction and loyalty. I worked cross-functionally with various departments to resolve issues, processed account adjustments, and helped clients navigate billing inquiries. My focus was always on building lasting connections, enhancing customer experiences, and contributing to Bell’s customer retention goals.

I was responsible for processing hotel and event bookings, ensuring a seamless experience for guests from initial inquiry to confirmation. I managed a high volume of reservations for both individual and group bookings, provided detailed information on room availability, rates, and amenities, and collaborated closely with event coordinators to facilitate smooth execution of meetings and conferences. My role also involved delivering exceptional customer service, addressing inquiries, and resolving issues promptly to ensure guest satisfaction and repeat business. Sadly, pandemic hits and the hotel needs limited staff.

Bachelor Of Science In Accountancy

Activities and Societies: Member of Junior Philippine Institute of Accountants National Federation of Junior Philippine Institute.

Senior High School, Accountancy, Business And Management (Abm)

Activities and Societies: SHS Student Council - Secretary HMC Men's Volleyball Batch Valedictorian