Cleo M. Email & Phone Number

Leyton

Canary Wharf

High Street Kensington

Accountability Deputising as store manager in store manager absence and managing a team of 48 colleagues with 4 x team leaders and 44 colleagues in 7 million turnover store. Ensuring brilliant execution of the customer promise plan and ensuring that customer service and customer insight are at the heart of actions and delivery.Leading teams to success across all our key performance areas of customer experience (Net Promoter Score), revenue generation, cost management and compliance measures.showing my passion for flawless execution and delivery, accountability for performance, making and communicating difficult decisions - and most of all colleague development -; and commercial acumen to deliver excellent P & L results.Passionate about the team performance and the culture by motivating, communicating, challenging and transforming them. Working very closely with my team to deliver the business vision & strategy at store level, ensuring they fully embrace the plans in place. Leading, supporting, coaching, directing & challenging my team in equal measures to bring out the best in them and help deliver an exceptional employee and customer experience. Working closely with other management team and regularly provide insight to line management & key stakeholders in order to continually improve company performance & execution of business strategy.Ensuring store standards and compliance are consistently at high levels, with actions taken where levels are not met.Providing business analysis through producing high quality reports and insight outputs and plans to share learnings and improve productivity.Leading and driving performance, focusing on headcount, recruitment, learning & development, performance management and ultimately executing & delivering of the strategy & vision (customer promise). Spending time with store colleagues, gaining insight, managing performance and driving the business forward.

London, United Kingdom

• Took part in the launch of Dixons Carphone flagship three-in-one (Currys/PC World/Carphone Warehouse) Oxford Street store a store described as technology, connectivity, service, knowledge and the widest, yet most relevant, with a range of products.• Supported the store manager in planing of requesting tailored products to match the local demographic and that saw an increase in the average retail price for laptops, increase in Headphone sales with the store accounting for 4%+ of the Chain's total sales of headphones, B2B products are 120% against • Supported the store manager with investors and key supplier visits in hosting tours for their senior leaders on a weekly basis.• People: Organised training secessions for the colleagues, Recognised and awarded right behaviours and top performers, conducted quality Performance Reviews & Coached and role modelled and sponsored a colleague in to TL Positions.• Customer: Delivered top conversion growth in the region of 3+ compared to last year, Delivered Customer Service score which was also ahead of the region average, Pioneered Multichannel in store which saw us deliver top line on Online sales• Championed the trials Digital Sales Assist, Quidini, tablet for colleagues and Range airport headphones to give the customer the best shopping experience.• Operations: Maintained stock loss and 100% compliance, Averaged only 1.5 risk for the whole year Store standards and visits and events were always exceptionally good, Promotions were always executed 100%, carried out trial range changes airport headphone range.• Finance: Delivered Sales Budget Delivered Top Like for like growth of 29%, Delivered Carphone Target, Delivered Existing B2B Sales, Smartplan Delivered Knowhow Sales Budget, Delivered Top Computing ARP and Tablet ARP through manual orders thus ordering the skus that our customers ask for the most and what our competitor may have in store and which we don't have, Delivered a strong ATV YOY,

London, United Kingdom

Accountability Deputising as store manager in store manager absence and managing a team of 25 colleagues with 3 x team leaders and 22 colleagues in 7mill turnover store. Ensuring brilliant execution of the customer promise plan and ensuring that customer service and customer insight are at the heart of actions and delivery.Leading teams to success across all our key performance areas of customer experience (Net Promoter Score), revenue generation, cost management and compliance measures.showing my passion for flawless execution and delivery, accountability for performance, making and communicating difficult decisions - and most of all colleague development -; and commercial acumen to deliver excellent P & L results.Passionate about the team performance and the culture by motivating, communicating, challenging and transforming them. Working very closely with my team to deliver the business vision & strategy at store level, ensuring they fully embrace the plans in place. Leading, supporting, coaching, directing & challenging my team in equal measures to bring out the best in them and help deliver an exceptional employee and customer experience. Working closely with other management team and regularly provide insight to line management & key stakeholders in order to continually improve company performance & execution of business strategy.Ensuring store standards and compliance are consistently at high levels, with actions taken where levels are not met.Providing business analysis through producing high quality reports and insight outputs and plans to share learnings and improve productivity.Leading and driving performance, focusing on headcount, recruitment, learning & development, performance management and ultimately executing & delivering of the strategy & vision (customer promise). Spending time with store colleagues, gaining insight, managing performance and driving the business forward.

Oxford Street

Accountability Deputising as store manager in store manager absence and managing a team of 70 colleagues with 4 x team leaders and 64 colleagues in 12 mill turnover store. Ensuring brilliant execution of the customer promise plan and ensuring that customer service and customer insight are at the heart of actions and delivery.Leading teams to success across all our key performance areas of customer experience (Net Promoter Score), revenue generation, cost management and compliance measures.showing my passion for flawless execution and delivery, accountability for performance, making and communicating difficult decisions - and most of all colleague development -; and commercial acumen to deliver excellent P & L results.Passionate about the team performance and the culture by motivating, communicating, challenging and transforming them. Working very closely with my team to deliver the business vision & strategy at store level, ensuring they fully embrace the plans in place. Leading, supporting, coaching, directing & challenging my team in equal measures to bring out the best in them and help deliver an exceptional employee and customer experience. Working closely with other management team and regularly provide insight to line management & key stakeholders in order to continually improve company performance & execution of business strategy.Ensuring store standards and compliance are consistently at high levels, with actions taken where levels are not met.Providing business analysis through producing high quality reports and insight outputs and plans to share learnings and improve productivity.Leading and driving performance, focusing on headcount, recruitment, learning & development, performance management and ultimately executing & delivering of the strategy & vision (customer promise). Spending time with store colleagues, gaining insight, managing performance and driving the business forward.

Norwich And Cambridge United Kingdom

Fully accountable for building relationships and developing knowledge around the flagship Samsung IM devices within key locations throughout the assigned territory. Ensuring all store staff are trained to an expert level and providing engaging demonstrations on the key USP’s whilst championing Backstage to ensure continual growth of market share.Duties: • Planned and organised 70 visits within the location of Norwich and Cambridge efficiently and effectively.• Secured value added and long term relationship with 17 retail stores. • Ensured that 200 store staff members were trained on the flagship IM devices to an expert level. • Generated sales of the flagship products through confident demonstration and highlighting the key USP’s.• Guided the stores to the new product launches i.e. Samsung S6 and S6 Edge – dates and USP’s. • Created a buzz and excitement around Samsung S6 and S6 Edge.• Followed all company and client policies, procedures and compliance to ensure professionalism and to facilitate goal attainment.

London And South East

As a brand ambassador I was fully responsible for range of high profile consumer electronic brands, Delivering product training, merchandising and account managing within large retail stores as well as within the reseller and distribution environments and at trade shows and events with the ultimate aim of increasing sales and building brand awareness on behalf of the clients. Duties:• Conducted and managed brand sales from London and South East England territory.• Built excellent relationships within large retail stores consistently maintaining nearly100% retention. Leveraged multicultural understanding to communicate with and address store’s needs.• Conducted clear explanations of the features and benefits of the clients’ product ranges to a diverse range of staff members, and potential customers.• Successfully managed to record key client information, to build an accurate picture of current and potential usage levels as well tracking market trends.• Conducted effective product training sessions in London and South East England territory ensuring excellent project knowledge & full visibility of the client and their requests.• Ensured all operational difficulties were responded to in an efficient and professional manner.

London, United Kingdom

Fully responsible for having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver KPI's and compliance throughout the operation, as well as delivering excellent standards of customer serviceDuties: • Improved operational, visual and customer service standards in store which generated 102% sales versus target.• Increased store profitability to 110% by Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.• Conducted 100% store compliance and health and safety procedures within the company policies.• Guided and supervised employees on products displays, promotions, new products, effective customer service and sales techniques • Worked in coordination with each store’s individual needs, thus facilitating the successful functioning of the store• Administered good staff performance rewarding them with salary changes and job grades and benefits to ensure internal and external equity within the company.• Monitored product availability levels throughout the day and replenished stocks to ensure 100% availability.• Recruited the right people with the right behaviours into the right jobs with the objective of sustaining stability and increasing the store labour turnover.• Ensured staff members were motivated, monitored and measured in line with company targets and performance standards. • Managed colleague performance and ensured they were rewarded with positive feedbacks• Produced and co-ordinated allocation of daily workloads for staff members. • Developed and managed all aspects of training for new staff members and existing staff members.