Cleve Stevens Email & Phone Number

Meridian, Idaho

As a seasoned Collections Specialist at Citi, I have dedicated over a decade to enhancing customer financial stability and protecting sensitive information. My role encompasses a broad range of responsibilities, including:Strategic Account Management: Expertly handle multiple accounts, ensuring efficient management and recovery of outstanding debts.Advanced Negotiation Skills: Conduct both inbound and outbound calls to negotiate and secure payments on past-due accounts, consistently achieving and exceeding recovery targets.Customer-Centric Solutions: Develop tailored payment plans that align with individual customer needs, facilitating improved financial outcomes for clients while maintaining high recovery rates for the organization.Data Privacy and Protection: Vigilantly safeguard customer data and privacy, adhering to strict industry standards and regulations to build trust and ensure compliance.Leadership and Collaboration: Lead and mentor teams, fostering a collaborative environment that encourages professional growth and enhances team performance.My commitment to operational excellence and customer service has not only contributed to the financial health of thousands of clients but has also reinforced Citi's reputation as a leader in financial services.

Boise, Idaho Area

Managed Voter Services Across Ada County PrecinctsSupervised voter registration, public information inquiries, and proof of residency services for Ada County residents across ten precincts. Oversaw maintenance of the Ada County registered voters' database and coordinated early voting and vote-by-mail programs. Educated citizens on voting procedures and administered federal, state, county, city, and taxing district elections to ensure compliance and accessibility.

"Specialized Network Operations Center Engineer""During a contracted role with TAD/PGS, I undertook a temporary assignment focusing on training the National Guard. I operated and maintained cutting-edge software for tracking movements, authored comprehensive Standard Operating Procedures to streamline operations, and conducted extensive training sessions to ensure seamless integration and proficiency among team members. Additionally, I meticulously constructed personalized take-home packages for individual platoons, proactively identified and reported software bugs and issues, and upheld robust data management and security protocols. My expertise in Cisco Networking, coupled with strong communication skills and a keen eye for network performance management, were instrumental in driving operational excellence and ensuring mission-critical success."

Accomplished Customer Service and Technical Support SpecialistAt DirecTV, I excelled in dual roles, initially as a Customer Service Representative and later as a Technical Support, Sales & Support Retention Specialist. In both capacities, I consistently demonstrated a commitment to excellence and customer satisfaction. As a Customer Service Representative, I efficiently handled replacement equipment orders, ensuring seamless service delivery to customers. I remained abreast of diverse programming packages and promotions, leveraging this knowledge to enhance customer experience. My dedication to exceeding expectations led to consistent top performance rankings within the company.

Pocatello, Idaho Area And Boise, Idaho Area

In my subsequent role as a Technical Support, Sales & Support Retention Specialist, I applied my technical acumen to diagnose and resolve complex television service issues promptly. I adeptly addressed programming inquiries, providing comprehensive solutions to enhance customer satisfaction. Additionally, I employed persuasive communication techniques to encourage customers to retain their service, achieving notable success in customer retention efforts. Whether dispatching technicians to resolve technical issues or proactively engaging customers to optimize their service, I consistently upheld DirecTV's reputation for excellence and customer-centricity.

"Strategic Data Security Manager at Dade Moeller""At Dade Moeller, I assumed a pivotal role as a Data Security Manager, overseeing critical aspects of data protection and privacy with unwavering dedication. In this capacity, I spearheaded comprehensive initiatives to safeguard sensitive information, ensuring strict adherence to industry regulations and organizational standards. Leveraging my expertise in data privacy and collection, I implemented robust strategies to mitigate risks and fortify database security, earning accolades for my proactive approach and meticulous attention to detail.""My tenure at Dade Moeller was characterized by a commitment to excellence and a proactive stance on environmental awareness. I adeptly navigated complex data privacy landscapes, fostering a culture of compliance and accountability across the organization. Through my adept management of data collection processes and environmental sensitivities, I played a pivotal role in enhancing organizational resilience and operational efficiency. My tenure as a Data Security Manager at Dade Moeller underscored my unwavering commitment to excellence and my ability to drive impactful outcomes in dynamic environments."

Baton Rouge, Louisiana Area

Lead Sample and Data Intake Technician at Dade Moeller & AssociatesAs the Lead Sample and Data Intake Technician at Dade Moeller & Associates, I played a pivotal role in driving operational excellence and ensuring the seamless execution of critical sampling and data intake processes. With a keen eye for detail and a commitment to quality, I led multiple sample intake teams, imparting extensive training to new technicians and fostering a culture of continuous improvement.My responsibilities encompassed the full spectrum of sample intake operations, from accessioning and shipping samples to laboratories for analysis to performing meticulous sample intake for various media types including tissue, water, and oil. Recognized for my leadership acumen, I spearheaded the establishment of a Sample Intake Center in Tampa, FL, playing a key role in its setup and networking infrastructure.Throughout my tenure, I maintained meticulous data file organization and facilitated seamless file uploads to various FTP sites, including NOAA/NRDA. My tenure as the Lead Sample and Data Intake Technician underscored my ability to drive operational efficiency, ensure regulatory compliance, and deliver exceptional results in dynamic and high-pressure environments.

Wenatchee, Wa

As an Intensive In-Patient Associate at a Drug & Alcohol Treatment Center, I meticulously documented medications, ensuring accurate delivery and adherence to schedules while prioritizing patient security and data protection. I maintained strict confidentiality protocols, monitored patient health proactively, and promptly reported any concerns, contributing to a safe and secure treatment environment.

Geography

Associate Of Arts And Sciences (Aas), Environmental Science

Computer Science