Cleverson Francisconi Email & Phone Number

Dublin, County Dublin, Ireland

• Delivered SLA and MIS Reports to the client on a daily, weekly, and monthly basis.$
• Management of an International team of 20 agents.
• Provided comprehensive support and guidance to ensure the team met KPI standards and achieved outstanding results while maintaining high-quality service and timely delivery.
• Collaborated closely with the Operations Manager to address client requests and handle escalations effectively.
• Conducted regular operational meetings to discuss team performance and address any issues.
• Conducted individual performance appraisals and probation meetings.

Dublin, County Dublin, Ireland

• Collaborating with Team leader aiming to improve the process when needed.
• Supporting the team in case of queries on daily basis.
• Responsible for updating/inserting accurate information regarding customers on an internal system.
• Responsible for ensuring the team is following the procedure/process

Dublin, County Dublin, Ireland

Providing support in multiple languages - (English, Italian and Portuguese).1. Provide Information on Pension Payments 1.1 Handling requests on missing payments1.2. Providing information on previous payments1.3. Provision of information on cheques1.4. Provision of movements carried out 2. Provide Information on Payment Methods 2.1 Provide consultancy.

Ireland & Germany

• Cafe Sol, Ireland | January 2020 – Present - Eis Café Lounge Am Brunnen, Germany | March 2017 – December 2019
• Providing outstanding customer service to several customers and generating lucrative sales leads. Handling multiple customer issues at the same time in a fast-paced environment.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Ensuring the extra mile was taken in order to engage customers.

Brazil

Brazil

• Tracked orders to ensure timely deliveries. Coordinated supply chain procedures to maximize quality of delivery.
• Scheduled shifts for our drivers and warehouse staff. Maintained updated records of orders, suppliers, and customers.
• Oversaw the levels of our warehouse stock and placed orders as needed. Provided information to customers about the status of their orders.
• Adhered and complied to regulatory guidelines in customer set up and support.
• Managed and responded to customer requests for quotations and tenders.
• Resolved email, fax, and telephone issues with customers regarding pricing, inventory availability, terms, delivery, or any other question or situation a customer may inquire about.

Brazil

• Identified and assessed customers’ needs to achieve satisfaction.
• Provided support through three main channels: phone, email, and face to face. Remained available to customers and moving between all three channels throughout the day, based on customer and business needs.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Handled customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Ensured the extra mile was taken in order to engage customers.
• Took full ownership of any logistics issues from beginning to end in order to usher each customer to a timely and successful outcome.