Nattaya Foy Email & Phone Number

Dublin, Ie

County Dublin, Ireland

• Conducted detailed decision accuracy audits to ensure alignment with community standards and internal policies.• Collaborated across teams to enhance enforcement strategies and align protocols with emerging trends.• Spearheaded root cause analysis to resolve quality issues, leading to improved enforcement accuracy.• Led performance improvement initiatives, increasing representative performance through targeted coaching.• Supported market-specific risk mitigation by identifying and addressing gaps in policies and tools.• Mentored audit teams to drive the effective adoption of auditing tools and process improvements.

Dublin, Ireland

• Managed high-priority content escalations by investigating and addressing issues based on policy and market guidelines.• Provided key insights to cross-functional teams to improve enforcement workflows and content moderation efficiency.• Worked closely with the Global Operations team to address policy gaps, ensuring compliance with legal and community standards.• Facilitated training and quality assurance initiatives, driving process improvements across the team.

Ireland

· Oversee and maintain healthy operational performance for Thai workflows within Covalen.· Strategize game plans for all content reviewers' schedules and create forecasting and coverage plans based on incoming volume.· Lead overall improvement and market management plans for the Thai market, encompassing projects related to policy training, quality enhancement, operational reporting, and operational insights in collaboration with team leaders, coaches, and quality teams.· Manage team members to upskill their performance and oversee overall outputs for Thai content moderation projects.· Handle overall stakeholder management involving vendor partner managers, policy, and market teams to enhance vendor engagement between teams and drive insights as well as overall process improvement plans.

Dublin, Ireland

· Oversee representatives' quality performance and manage overall improvement plans to achieve high operational outputs.· Provide training support, including training plan management, delivering training sessions and coaching, as well as improving training processes and materials in collaboration with the Training team.· Manage business reviews and reports on quality performance for weekly and monthly Operations reports.· Drive quality and policy improvements through partnerships with Facebook Key POCs by surfacing insights, testing newly implemented policies to understand enforcement performance, and identifying gaps.· Lead overall escalation support for Thai high-risk regulatory issues (Les Majeste and other legal risks) by ensuring healthy operational review performance and accurate enforcement based on the most up-to-date policies and protocols to reduce regulatory pressure.

Dublin, Ireland

- Assisting customer with a good manner.- Make a perfect drink to customers. - Ensure bakeries, drinks are in a good quality for customers.- Ensure products and preparing area are meet health and safety food standard.

Dublin, County Dublin, Ireland

- Preparing the food for cooking.- Ensuring standard portions and quality of dishes.- Keeping up with industry trends and creating new recipes.- Reviewing the menu and doing inventory.-Following the budget set by the Restaurant Manager.- Ordering food for the kitchen.- Monitoring food production and food and staff costs.- Training staff.- Managing relationships with distributors and resolving any issues with vendors, promptly.- Maintaining a clean and safe kitchen and ensuring sanitation practices in the kitchen.

Thailand

· Coordinate consistent updates and modernization of goods, equipment, processes, and safety protocols within the Plant.· Effectively manage inventory by implementing stock control measures to minimize excess stock.· Work closely with the Purchase department to enable prompt procurement of required goods.· Collaborate with the accounting department for smooth handling of invoices and payments.· Generate detailed monthly reports to offer insights into operational performance and support data-driven decision-making.